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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 36 kudos

Resolved! M500 package not going over 90mbps

on M500 package and today my speed won’t go over 90mbps. thought it might be a peak time thing but it’s been like this since early morning now.  doing a direct speed test to my router is showing it capping out at 88mbps twice. rebooted the super hub ...

GiBB_l by Dialled in
  • 4 replies
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Broadband BS31

Broadband speed very poor in BS31 area, upload speed almost non existent 

Upgrade to Gig1 costs more than £62 a month?

So i've been looking at upgrading to Gig1, and on Virgins website right now they're offering Gig1 for £45/pm for the first 18 months then £62/pm from there on forward. But when I login to my account and look at upgrading it says it would cost me £81/...

Intermittent Disconnects

HiI'm suffering intermittent disconnects and CM reboots. There's no real pattern, other than the CM decides to disconnect from the cable network.This is in DY4 area (Area 04).below are the stats from the CM after a the disconnect issue occurs.Cable M...

Oomph 600 slow speeds for 2 weeks now

Hi VM, I need an engineer quick sharp. Your boys did some essential stuff 2 weeks ago and the broadband has never been the same.  I’m peaking at 17Mbs download speeds and as slow as 2Mbs. I’ve spent the last weekend going through most of the various ...


Virgin Broadband Slowing Down In the Evening Time

Hello, Every day in the afternoon and in the evening time speed slows down to like 30Mbps or so. It's intermittent. IT is a recent problem and haven't observed it before. I think it started to happen after my speed was upgraded to 134Mbps from 100Mbp...

what2say by Joining in
  • 7 replies
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Volt speed

Hi all, I’ve just been upgraded to virgin media 1gb via a volt free upgrade and it’s rubbish compared the 500 mb virgin media (I had absolutely no issues before).Do you guys have any recommendations on how to solve my speed issues ?when streaming I h...

Simbob79 by Joining in
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44mbps 😩

Paying for 250 speed , only ever get 44ish , have done service status test, which says home network has a few problems, app test says intermittent signal issue ALL THE TIME, no matter when I run the test, can’t connect to hub3 on connect app, Twitter...

JT_55 by Tuning in
  • 8 replies
  • 0 kudos