I have moved into a new property and all my neighbours have Virgin Media available. For some strange reason I am unable to get Virgin Media. I can also see the fibre cable in my property and also a ADSL cable. My neighbours houses are less then 2m aw...
On Friday I tripped over Virgin Media cable on my local high street, the cable was actually on the black part of this street so no way anyone could have seen it. I have fractured my right arm and injured my wrist in my left, now in wrist splints and ...
Hi,I’ve recently moved into a new build and see that my address is not listed on VM’s database yet. I can confirm the physical presence of a VM hookup in my unit, and my landlord has confirmed this as well. All other flats in my building are listed e...
Hi Virgin Media,I am a Virgin media customer and so is my neighbour.We are currently building a driveway at our property and have discovered that our neighbour's cable runs across our land. This was clearly not installed correctly and is now causing ...
I am getting 3-4 drops a day when the internet stops working (Wired and wifi), looking on the HUB I see the following in the logs, I have setup the think boardband monitor, . any help please? 15-11-2024 11:18:20warningDBC-REQ Mismatch Between Calcula...
HelloThe brown cable box outside my house is broken and I cannot get the lid on. There is also an unnecessary virgin cable trailing up the outside wall into an indoor point we no longer use upstairs. How do I arrange to get the outside box fixed and ...
My installation date was originally confirmed for the 06/11/2024. Had Kelly Communications come out to pull the fibre under the road and drilled the brown box into my wall. They then packed up and left. Got a text message 30 minutes later saying inst...
I want to re locate my tv, same room different wall opposite end of the room, how do I move my TV box so I can connect my tv? Do I need to purchase some leads or do I arrange an engineer? Please & thank you for any help.
Virgin told me there was previously Virgin Broadband set up at my property (I just moved in), so they sent me a kit to set it up myself. The kit has arrived, but I realized I don’t have the correct connection (no coax cable—I only have an Openreach b...
Hi,I need to move my virgin wall socket (int and ext) as I a building an extension but can’t work out how to speak to someone to arrange this when calling them. I have try to phone virgin but couldn’t speak with the team just the recording. I know it...
