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Forum Posts

New account but install kit not delivered

I joined virgin broadband online a couple of weeks ago and selected Monday 23rd for kit delivery. It didn’t turn up and whilst virgin have been trying to call me, I’m rarely able to answer my phone so have never spoken to them and have no idea what’s...

Resolved! Non serviceable property

Hi AllI am moving house in the very near future and i have been trying to get virgin into the new property. I'm currently a virgin customer.Every house in the area can get virgin. Next door, which is about 1m away, currently has virgin installed but ...

Damaged box outside

Hithe box outside attached to my new house is broken - not the street green one, but the one attached to my external wall. How do I go about getting it repaired/replaced please. thanks. 

Luke99 by Tuning in
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Sky Sports UHD for £7 on Stream box

This seems too good to be true. What's the catch? Is anyone signed up for it?It's 4 sky sports channels - Main Event, F1 and 2 UHD channels. This seems perfect for me as I'm only interested in premier league and F1.Can you cancel at any time? Can you...

tunoktu5 by Just joined
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Facing a seven day broadband outage

Does anyone has any suggestions about this situation.I'm facing a seven day outage of my home broadband, and that seems appalling service to me.Virgin Media broadband, GU16 postcode, Superhub5.Friday morning it was working fine.Friday lunchtime Virgi...

New customer

Hello all. I've just returned to virgin media from Talktalk. Set up the account and my equipment will be arriving on Friday for a quick start installation. However, my wife has just informned mw that she has booked a late holiday starting on Saturday...

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