Hi there,I'm due to move house in a few weeks to a flat in the same town as where I am now. I went to browse broadband plans at my future address but get hit with the message "Whilst we're busy expanding our network, it looks like we're currently una...
Good evening,I have a couple of issues with my VM external broadband cable as it's first of all damaged (don't know what happened), and second it run in my neighbour property and I need to move it on my side of the fence. Could a VM engineer sort thi...
Hi, This has also been my experience. Every one of my direct neighbours has fibre access apart from my house. We are a terraced street in central London so this seem very strange that I wouldn't have it. Can you please arrange for an engineer to visi...
Im moving into a new build home in 2 days and there is a virgin box outside and sockets in various rooms. The developer said virgin media was installed and ready to go. However when i search online for deals it says its not in my area. ive been tryin...
I hope this is the right place, I'm at my wit's end trying to sort this out.My installation was supposed to happen yesterday 31/10/23 at my new address (I moved my service from my old address). Despite multiple conversations confirming it would occur...
I am in desperate need for an engineer/technician to come and fix the wifi issues at home. I work from home and i cannot do my job. Please!
Had anyone managed to connect the Virgin Media connect app to the new 5x router? Been a Virgin customer less than a week and already fed up of customer service. Tried all the troubleshooting they've suggested, they've also apparently sent some kind ...
I have moved house and the front of the internal wall box is damaged and keeps falling off. Can i request a new box from Virgin?
I've just moved into new house and only got a confirmation but no account number or anything else
Hi,Can someone please help put me in touch with a Network Engineer to follow up on my issues that have been ongoing since signing up several months ago. I am beyond frustrated and fed up of both the inability to contact anyone human directly, and hav...
