QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Resolved! Not a good upgrade

Well that change to my services may be reducing my bill but it's increasing my blood pressure.No phone or TV working and my new 02 sim seems to have trouble logging me into the site and allowing me claim my extra. I suppose I should be grateful that ...

kenpat by Tuning in
  • 2 replies
  • 1 kudos

Resolved! New customer

Hi,I placed an order on 08th June 2023 for broadband. While placing order online they told me I am eligible for quick start self setup and suggested me delivery date 12th June 2023. Same evening I got an email from virgin media web team telling me th...

Josie27 by Joining in
  • 5 replies
  • 0 kudos

High packet loss on new connection

Hi allI'm very new to Virgin (less then 48 hours in)When my tech installed (re-installed the previous owners line) he did mention that my signal is coming in high so fitted a -3DB attenuator. I've honestly no idea if its contributing to my packet los...

JDB91 by Tuning in
  • 3 replies
  • 0 kudos

Return old kit?

Hello,I recently moved into a rented property. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Is there a way that I can return this? I don't know any of the account detail...

DTollman by Joining in
  • 1 replies
  • 0 kudos

Vandalised Omni-box

[MOD EDIT: Address removed]The brown boxes on the outside of the houses on this street have been vandalised and most of them are open with the wires exposed / damaged, they need repairing. Mine is number [MOD EDIT: Address removed], I don't use Virgi...

Rubik1 by Joining in
  • 1 replies
  • 0 kudos

Outside Cable Box Cover Missing

Hi,The outside Virgin Media cable box/cover has come off and is missing. I am concerned about the rain and other conditions. I couldn't find anywhere on the Virgin Media help site or app to request a replacement box. Could you please guide me on how ...

virgin_box_1.jpg virgin_box_2.jpg