I joined Virgin Media and an engineer came out on 7th Nov 2023 to set up my broadband, tv and telephone. He turns up and as it is a townhouse and tv on top floor, he does not have a ladder long enough to fit on 2nd floor. Tells me he will fit broadba...
I ordered quick connect broadband.I was not aware there needs to be. Virgin portal to screw in the round cable to? We don't have one on our walls. There are some old antenna portals but they're in another room.At the moment I've just plugged the yell...
Hello, I would like to request to be removed Green cable box that the green metal box in front of my house. I checked with BT but they say, the green metal box is owned by Virgin. For the past three months, the metal green bo...
I had fibre broadband installed on the 5th September. It's now 3 months later and it has never worked. I live in a corner house and I've been told the installers connected my house to the wrong hub outside, i.e. to the hub on the wrong street. I've h...
Wonder if anyone has any recs… recently upgraded to the hub 5 1 gig speed. Plugged in the new router and ran a speed test next to the router which was running pretty fast (over 750 mbps) although the coverage was terrible. WiFi would drop out even ju...
Hi, My omnibox has been removed and concerned about the condition of the wires with the incoming weather.
Hi,I'm currently with virgin media and am in the process of moving home. I have checked on the postcode checker and it says that unfortunately services will not be available at my new address.The new property is on a road which virgin media is active...
Hi,I'm going to rent a new flat with 2 others and we are looking for broadband options (hopefully FTTP). Entering the postcode into the availability checker gives the building as an option, but not the individual flats. Selecting the building says we...
This is specifically aimed at the Virgin community team here. I'd like to book a no-fault engineer visit to move my router to an internal cupboard. Please PM me with the next steps, thanks.
I got the wifi and TV package delivered yesterday. I spent ages looking for the wifi socket as I've just moved into the house and couldn't find it anywhere. However, I did find a coaxial cable sticking out so tried to connect the wifi hub to that ins...
