Forum Discussion

jaelpembele's avatar
jaelpembele
Hanging out
3 months ago
Solved

Help! No welcome email or confirmation

Hello, 

I switched to Virgin Media on 14th May 2025 and booked to have an engineer tomorrow, however I have not received any welcome email or documents, particularly my account number and area reference, to sign up and track this (nor any confirmation of when and what time the engineer will be coming) and I can’t get through to any of the support channels or phone numbers as I don’t have the account number.

Can someone from virgin media please contact me to help.

Thanks.

Broadband
Help
install
installation
new customer

6 Replies

    • Theo_P's avatar
      Theo_P
      Just joined
      5 days ago

      I've also had this issue with no welcome email and as such don't have my account number

      • newapollo's avatar
        newapollo
        Very Insightful Person
        5 days ago

        I've also had this issue with no welcome email and as such don't have my account number

        Hi Theo_P

        I can't help with your account number, you need to create a new thread for that so a member of the forum team can help you.

        However if you're wanting to check an engineer appointment (the same as the OP on this thread) then try calling the pre-installs team on 0800 052 1734 and ask them what's happening. They don't need your account number, they can check using your name, postcode and address.

        They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

        (It can take a couple of days for a member of the forum team to pick up your post)

  • katie_ma's avatar
    katie_ma
    Settling in
    3 months ago

    I’m also having this issue with no confirmation and I need to know if it will be delivered tomorrow as the sheet say in my pre contract documents

    please can someone get in touch