Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

WiFi partial and complete dropouts

Hello forumWe’ve got VM250 but get a lot of issues with WiFi dropping out either for all devices or several devices. We have to restart the router almost daily and it definitely cannot cope on the days when my partner and I work from home - we don’t ...

e467jz by Joining in
  • 3 replies
  • 0 kudos

devices loosing connection

Hi,Last friday night received a hub 3, connected it, did a few tests and all great. Changed the wifi name and all our devices connected automatically to this new set up. But, since then, everything is unstable. Some places in the house i get no servi...

Lost all WiFi on Hub 5

Hub 5 user. Today I have NO WiFi in my house. Have reset router and still no wifi. I have ethernet but no wifi. What is going on in virgin media fairy land today? The Hub 5 is the only device I am using 'Virgin Media'. So, what's going on today?

Pilzo by On our wavelength
  • 1 replies
  • 0 kudos


Looks like we have yet another outage in the PR6 postcode area …These are getting more frequent…time for a change of provider ..can I end my contract on failure to provide a reasonable service I think 2 days or more is an unreasonable time frame..The...

Smokey999 by On our wavelength
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  • 0 kudos

Smart TV losing wifi

My smart tv keeps disconnecting from the WiFi, problem only started a short time ago. I have to log the tv back in to the wifi nearly every day. I’ve done all the usual things, rebooted modem etc but still having same problem. A few months ago our wi...

Floss by On our wavelength
  • 2 replies
  • 0 kudos

Vmconnect problems

Hi,I hope someone can help me through this ridiculous roundabout that is virgin customer support.I followed all the steps through the app multiple times for my signal issue so I can order the pods. After all the checks it kept taking me to the wifi m...

Phoenixc by Joining in
  • 1 replies
  • 0 kudos

New Xbox S will not connect to Hub 5 network

Help!My Daughters Xbox S suddenly stopped connecting to the Wireless network broadcast from my Virgin Hub 5. I tried connecting it into the back of the Hub 5 using an ethernet connection and it produces the same DHCP error. I've pin reset my hub, pow...

Can’t connect to Hub 4

For the last few weeks I am unable to connect to the Hub using VM Connect. I am trying to reconnect a pod that has also stopped working!Additionally I can’t reach without resetting the hub, then it only connects for a few hours. I have re...

S18Steve by Joining in
  • 4 replies
  • 0 kudos