Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Connect app can't find Hub 4
The Connect app is basically useless. It can never find the Hub 4, no matter what I do.I've tried factory resetting the Hub 4 (multiple times), re-installing the app, clearing the app cache, signing out/in.Need a resolution to this, as its the only w...
Can't order extra wifi pod.
I have wifi speed of 24mbps in kitchen but no way of ordering wifi pod on app. The website says it should take me through the order process if my speed is below 30mbps but all it does is ask me to activate wifi max and takes me to your website. Very ...
Connect App wont recognise HUB 4
Hi Can anyone help my Connect App wont locate my hub 4 tried switching off router uninstalling app clearing cache and data. There has been WiFi issues on my postcode according to the service status but it been going on for weeks . Albeit I haven't se...
broadband and wifi low speed
last month took from m250 to m350 broadband, and i still cant feel better things.all week broadband is going up and going down now at night my speed is 90+/-. how the hell we can play games and stream if all the time there is no stable broadbandand ...
External box exposed
Hi all,There are ongoing issues with Virgin in my local area, however recently the external brown box outside the block has recently become exposed and appears to have come away from the wall. The cover is missing, the other cover held in place by ta...
Internet keeps dropping
My broadband keeps dropping out across devices, not sure why but but it's making gaming impossible as my PC loses the connection despite the signal being full and connected to the router, it just says connected but not connection. I've tried restarti...
Installation anomoly?
Want to do speed checks around house to order pods or whatever ?Virgin connect app can't find the hubLooks like Hub 5No internal wall socketNo ethernet cable to hubInstructions to check installation are therefore meaninglessNext steps please. TIA
Sync Timing Sync failure and RCS Partial Service
HiWe are on M250 broadband, and it's been really great, but the last couple of weeks have seen lots of lag, disconnects, buffering. These last couple of days have been even worse.This is even when wired directly.Router log shows very frequent (now ev...
Modem mode problems
I’ve just Switched from TalkTalk to virgin and have a Hub 5x. Before that, I had an ASUS Aimesh network setup with a fair few static IP’s and all was working fine, now it’s not so fineMy main router is a RT-AC88u with 3 nodes, to get it working with ...
Wi fi pod
Unable to connect in my I pod with the connect app can you assist please
