Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi there,My router has been on a red light for the last couple of weeks and the internet has been much slower than normal I have tried calling, checking the network in the area (which is apparently perfect) and reseting the hub a number of times. It ...
Started around 5pm last night.The solid red were me restarting then resetting the modem. ('live' link )The logs are full of19/01/2023 09:26:15criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:...
Hi,We have moved house recently and did inform virgin media about the move. The activation date on the new property was 7th Jan 2023. On the day I received a message to type GO and send to virgin media so that account can be activated, which I did. T...
Hi,I've had no broadband service for 5 weeks now and I've had 3 technicians and 2 engineers turn up with no luck of resolving the issueVirgin provide the worst customer service ever compared to other companies, how are are they still in business I do...
I had my broadband installed on Friday and I told the engineer I needed a pod he refused but told me to give it a few hours then ring to order 1. Ordered 1 Saturday morning. Any idea how long delivery will take. Literally broadband keeps losing conne...
This all started because need to disable the guest wifi I set up and have been trying to do this using the Virgin Connect app. Whenever I try this it comes up with a "Data incorrect" message and I end up in an eternal loop of refreshing etc. To solv...
Hi, I am just wondering if someone could assist with ordering the wifi pod to improve my internet speeds around the house, I have the volt benefits too, many thanks
Broadband keeps cutting off with error 'No Ranging Response received' or No Maintenance Broadcasts for Ranging opportunities received'. Happened loads now and have all the logs off when it happened. It is annoying at I am left without internet for 5-...
hi there,I'm trying to use the hub 5 in router mode for the first time. I have only split 2.4 from 5 bands with different names and I left the same default unchanged. I have around 12 Wi-Fi clients most of them on ax mode, the rest is ac with only a ...
HiI have accidentally created another TV box on my connect app. Can anyone let me know how to remove it from the app? Thanks for your help
