Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 5x
I've just signed up to the Gig2 service in a brand new XGS-PON area (only became live yesterday). I ordered at 7pm and a team came this morning to do the external work... Impressive thus far!However, I fear I may have ordered in haste as subsequent r...
Re-add work phone to network
Hi, a while back I stumbled across a list of devices on on broadband network and didn't recognise one so denied it access or some similar. Subsequently my work phone wasn't accessing emails at home. Put two and two together.....How do I re-add my wor...
Virgin has gone downhill
My tale of woe with virgin.i am due to move house and organised a date of 18th October as we did not have a firm completion date. I then recieved an email stating that my install had been delayed to 24th October which was fine as we still have not mo...
Resolved! 2.4GHz WiFi grinds to a halt / unusable
HelloI have an issue where my 2.4GHz WiFi connections grind to a halt and become unusable.Ethernet and 5GHz are fine, speedy in fact and have no issues.As far as I can tell the issue arises when our phones (iPhone 13 and 13 Pro) switch over to a 2.4 ...
Getting a white wifi pod with 1GB broadband
I’ve had an amazing exchange on X today. Virgin wont send a white plug in pod because you have to be on 500 MB or less and I have 1GB. Unfortunately the location where the pod is needed doesn’t have a table anywhere near so it sits on the carpet. ...
Red flashing on hub
Hi I have no wifi AGAIN! I’ve reset the hub and all I get is flashing red. The live chats and help are poor, waiting times are so long and all you get is a link sent to you telling you how to reset. I think I need a new hub this has happened twice i...
IPhone X connected to WIFI but no internet
Hi All,I'm experiencing the dreaded "WIFI connected but no internet" issue with my IPhone X.I can literally see hundreds of posts regarding this issue....I've tried all the suggested fixes but none have worked for me (WIFI on/off / aeroplane mode / f...
SuperHub 4, covered in plaster during a house renovation - Can I get a replacement?
Hi allMy SuperHub 4 is currently working, but it has been covered in plaster dust and plaster by builders during a renovation, so looking far from acceptable in our lounge Might anyone be able to kindly point me in the right direction to get a new Su...
Broadband disconnected for 24 hours
Hi - hoping for some advice from experienced Virgin customers. Our broadband went down at about 7pm last night. It's not worked since. Several virgin customers in our street are reporting similar issues.Virgin systems (including the mobile app) se...
