Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos


Hello. I am facing the same issues too. I had a Hub 5 , it went faulty , had another hub5 , it went faulty , was given a hub 4 and renamed it back to my old SSID and password as have lots of devices connected to it.  Hub 4 went faulty , replaced with...

bertha1 by Tuning in
  • 3 replies
  • 0 kudos

Constant disconnects - 10 times in 2 days

Has anyone else in NW London dealt with such frequent disconnections? It makes it almost impossible to do proper work or stream anything reliably. It has happened no less than 10 times in two days while I have been home, and I suspect it has happened...

J2E5k by Joining in
  • 1 replies
  • 0 kudos

Complaint - no response

I submitted a complaint to VM at the start of April as the Hub 5 I had been sent was not working and the wifi was intermittent at best. Attempts by technicians to sort the issue over 2 visits failed. I have now had a further 4 visits from VM appointe...

Wifi Pods ordered but never arrived

Hican you help me please…..i ordered The Wi-Fi max pods last week on web chat, but still have not received, if I log into my account, it is showing on my package details, but no Wi-Fi pod has been delivered.Could you please look into this for me ?

Bean035 by Joining in
  • 0 replies
  • 0 kudos


Hi, we've had issues with the box a while now and rang up and stated the router keeps disconnecting and dropping service, we've been told that there are issues and then there isn't. Today sin e morning until now, its been disconnecting nearly every 5...

Polldog by Joining in
  • 2 replies
  • 0 kudos

Upstream stuck on 16 QAM (Again)

I've posted about this and I've waited for what seems like 10+ months for networks to fix this issue. My upstream has shown a constant 16QAM on a single upstream channel, my internet will have crazy latency when doing anything.BQM Graph: https://www....

Spooklez by Tuning in
  • 0 replies
  • 0 kudos

The new old hub 5...

I wonder when gig1 customers in Southampton can be eligible to order the modem? Been requesting it for like 2 years now... Its kinda dire service when announcing a product and then refuse to serve.

Xcile92 by Joining in
  • 4 replies
  • 0 kudos

Resolved! Not getting over 940gb on broadband

Hi.I have 1gb internet and use a cat 8 Ethernet cable from hub 4 to the 2.5gb wan port on my ASUS ax3000 v2, but have never had over 940gb download speed. How can I get 1.1 download speed?ThanksDavid

david1235 by On our wavelength
  • 7 replies
  • 1 kudos