POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 4 red light flashing. All usual self-help tried e.g. cables, off and on, pin hole reset etc still no joy. Goes through boot up motions e.g. white lights and then as if at the point of final boot cycle red light of death again. No V6 either due to...
HiI had my internet installed 17 April.Technician arrived and installed a cable from the exterior to the house. He left the cables on the midle of the entrance and drilled a wall.He didn't protect or hide the cables saying that on the next 3 days som...
Hi - posting here as I have given up on speaking to the VM contact centre...I have had a Wi-Fi booster added to my account (allegedly), the charge has been added but I haven't had any notice of the booster being despatched let alone received it. Not ...
Moved to 1G broadband a month ago and got a Hub 4.After getting it all working I changed the default wi fi SSID and password as all the devices we have are set up to use the wi fi logon details we had on the previous router.But in the last month the ...
For some reason the internet completely drops out nearly every day and sometimes drops out more than once. I have a Hub 4 and the white light does it's thing but when it has finished initialising the router doesn't return fully working and I have to ...
For the last week I've had consistent packet loss ~10%, as well as reduced upload speeds and problems maintaining a connection. I am on the 500MB package.The virgin service-status page reliably shows "there are no faults in the area", however if I ca...
Hello,can a forum staff member please update me on when the clean up of cabinet will be done, the network team did half the job not the full job.I’ve becoming more and more gust rated as to how long it’s taken to diagnose the problem after 8 visits f...
Again today a total outage. Third time this week. This has been going on for months. All my smart devices are down and having to tether off my mobile 4G for internet - again.The Virgin Media Service Status page shows "no issues" with broadband, bu...
Hello Virgin Media,We have been suffering from an Area Issue since October 2022, the issue still has not been resolved.Why are we paying full price every month for a half functioning service? Please can you explain when this issue is expected to be f...
