POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Over the last month or so my broadband connection has been really unreliable.The broadband connection drops (happening at least once a day) then after rebooting the Hub3 takes about 20 mins to reconnect (which it doesn't always do). I've checked th...
Hi All,Suffered an ISP outage at : ~ 20:50pm.Rebooted router (modem mode) .The lease expiry time is now 1 hr from the VM Router instead of the usual longer DHCP lease time (checked from laptop). It looks like there has been a VM software update, whi...
As the title says, I recently upgraded to the1gig package received the hub 5 nothing but issues with connection dropping.Ive had two engineer visits first time he replaced the hub it was fine for a few days then he came back replaced wiring hub again...
Dear Forum/ VM Support,I've been on VM M350 for a number of years, superb connection and flawless performance - zero issues.I had an amazing new contract deal offered to me, to upgrade to GIG1 - I took it (and installed a new Hub 5 on 31st May) - but...
Another drop out roughly at the same time as yesterday 24 hrs after and always between 20 to 22 degrees C weirdly . I've one everything possible . Need a check from your end or a boost . Maybe the street cabinet is cooking . Just a guess . Thanks...
Restrictions still on even after turning them off on my virgin media app, tried repeatedly and still locked out of any sites containg (16+18+) controlled content,Any help would be appreciated
Hi, I have joined VM just one week ago and paid for installation. Knowing my house size, shape and thick walls I requested 2 Pods when I signed up- these were promised.I have rooms in my house with no Wi-Fi at all, and cannot connect to get a failed ...
Hi, as the title suggests I am in need of a way to book a senior multi skill engineer as suggested to request for by a service rep through live chat yesterday. I have been trying to get in contact through another service rep to send said request, how...
Hi,The title pretty much says it all but allow me to explain. There was some works being done directly outside my house and the virgin media cable was severed.I rang the customer support helpline and went through the options and it scheduled an engin...
From 1 AM - 4 AM, I constantly have internet problems all the time, it’s been happening for 3 days in a row now. I’ve restarted the wifi loads of times but that is not fixing it
