Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Dropouts
I am constantly getting this error msg on my network log. When I do a check via my hub 5 it says I have home WiFi problems. My devices are in the same room as the router. Keep getting dropouts while streaming.RNG-RSP CCAP Commanded Power in Excess of...
Hub3 solid red light and drop connection
Hi all,I got solid red light on Hub3 for a month and the upper part of router a bit warm (not very hot). I'm using M350. The connection of connected device will drop suddenly. I have try to reset and restart the router. Also, I have taken out all ...
Hub 3.0 constant red light
Hi, I have a hub 3.0 that is several years old now and I've noticed the red light is on constantly and has been for several months. It only registered that this is not right yesterday when we had an outage and restarted the hub. It sits on a T.V. sta...
DCHP problem on ethernet - brand new Hub 3.0
We recently joined Virgin 2 days ago on M500 with a Hub 3.0. Anything that is connected with ethernet will not connect to the internet. Was working fine day one, however now getting error "Can't connect to DCHP servers" on all devices that use ethern...
VM installed through my road, but no hatches on my side?
Hi all! Virgin installed fibre down my road, but they only seemed to install the black hatches on one side... They said it was coming to my property, but no one seems to know anything when I ask. We have overhead power lines, is there any possibility...
wifi Crashing
I am having problems with my Broadband crashing about 2 to 3 times a week at around 21:00. Virgin have sent an engineer and he could not find anything wrong. Things were ok for around a month after he visited. Now the problem has returned when I do ...
WiFi pod help
Hi, I am trying to order a WiFi pod, I have two pairs of my house that the WiFi won’t reach very well, upstairs and in my kitchen, I have been on the app and done the test, and it says it is 7 and then I did it again and it was 13, but the app will n...
Red light on home hub 3
My home hub 3 is showing constant red light after reset and turning on and off. It is not hot to the touch though I understand it could mean it is overheating. Need help as it is not changing from red after multiple resets and I feel uncomfortable ab...
Wifi issues when playing games on my computer.
Hi I use my computer in my bedroom which works off the Wifi but everytime I try playing online or offline games i keep getting disconnected from my internet.. Sometimes i have to reboot my computer to reconnect to internet/ wifi service. I have used ...
Resolved! Unable to order WiFi Pods
Hi I got connected this weekend on 1GB but some of the rooms are very low (poor) but when I follow the steps to order a wifi pod via the VM Connect app and select upgrade package I get a 'oops something is wrong message'. How do I go about obtaining ...
