Recent DiscussionsSuper Hubs Hello! I was wondering if someone could tell me whether or not VM allowed free replacement upgrades of the Super Hubs? I’m still on Hub 3. Oops something went wrong I've just signed up with Virgin and I cannot get to my broadband settings. If i use my pc, virgin app on my phone or my web browser on my phone it always says 'oops something went wrong'. Then if...Hub 5 dropping signal Hi, Had the 1gig service for a couple of months now and it was okay for a few weeks in the beginning, but since then it will drop several times a day. We had an engineer out last Monday and he fixe...Disabling the Privacy Separator Function I am having trouble wirelessly connecting my computer to my printer and I’ve been told that the solution is to disable the privacy separator function. I have the Virgin Hub 5. Can anyone help with t...Solid red light on hub 3 Hi everyone, My Hub 3 has a solid red light even after multiple resets and letting it cool down to standard room temperature; it's not hot in the first place. The VM chatbot is useless, and I gave...Wifi issues I've had no wifi for over 24 hours now can't access my netflix or amazon prime most of my devices will not connect for some reason my ring door bell is connected and my virgin app is saying everythin...Connect App unable to find Hub 5 I want to use the Virgin Media Connect App to review the WiFi signal strength in order to make use of the WiFi Guarantee on my package (we have some low signal areas and I want boosters). I am conne...Internet Issues Absolutely sick of not being able to connect to the Internet. 2 weekends in a row now and even had an engineer out this week. Download speeds are 1000plus but upload jumps between 26 and 100. Devices...Packet loss I am getting packet loss on my gig2 symmetrical connection. This is causing calls to drop at work and making gaming almost impossible as I get disconnected from servers. I believe this is caused by ...i need a wall socket but can’t book an engineer new customer just got my router delivered but don’t have a virgin media wall socket. i’ve been trying for ages to book an engineer through the website and the app but the button literally doesn’t wor...
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