POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
I would also like to jump on to this thread as I have exactly same problems. Been on phone with VM few times with no success. Had issue with our hub 4, engineer came out and replaced it. Got in to 192.168.0.1 and connect app once or twice and then no...
Just received new WiFi pod and it won’t connect. Just cycles through flashing green light then flash white light but never connects. I see on other messages about MAC address of pod needs to be added to account or will not connect. How do I get the M...
Hi Steven I have been trawling the community for some help with our router as I have a very similar problem. I'd really appreciate some help and advice. would you mind getting in touch with me? Thanks very much. Jon Howes [MOD EDIT: Post split to...
Similarly solid red light for some time on hub 3 Done a pinhole reset, turned if off for half an hour and red light still on. Maybe slightly warm at times. WiFi seems reasonable most of the time.
I have a hub 4 which keeps dropping internet every minute. I can’t access the router settings via 168 etc as shows white screen. This is a common fault and I’ve done resets. I’ve been promised a new hub 5 via the Virgin whats app chat twice now and i...
For the last couple of months I have been having high ping and high packet loss AGAIN on ethernet connection. I use the internet for gaming, streamer and for work (which is a problem right now). I pay for 250 download and im not even sure about uploa...
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outl...
For the last two days my Hub 5 has been flashing with a blue light no matter how many times I reboot or reset it. Went through all of the troubleshooting steps with no luck.I checked online to see if there were issues in my area and sometimes it said...
Early February, I noticed after trying to log into a few online accounts and TV services was showing an incorrect location. After wasting my time, spending all day, speaking to Virgin Media customer services & technical support I was unable to get t...
I am having the same issue. I discovered last night that my assigned IP address had changed, and https://whatismyipaddress.com/ indicates that this IP address is associated with Liverpool.When I run Speedtests, it chooses servers around Liverpool, ra...
