Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Need another wifi pod

I have chatted to Virgin Media staff several times but they all seem to be cancelling the conversation early or just nothing happens. I have Volt benefits on my account and 350mb wifi speed, I ordered a wifi pod for free as I have a larger home and d...

Techie1 by Joining in
  • 1 replies
  • 0 kudos

Move hub

Can someone from virgin please come back to me for a price to move my hub from upstairs to closer to my V6 box and TV downstairs plus setup a pod upstairs.  Thank you.

ibbotson by Dialled in
  • 2 replies
  • 0 kudos

Public IP Address

I need to perform a task that necessitates remote access to my internal network. My public IP address is shown as [MOD EDIT: Personal info], and it is currently being NAT'ed. How can I determine the actual public IP address so that I can establish ru...

Missing CATV cover

The CATV cover outside my house is missing.  Please advise how I can obtain a replacement.  The cover is shared with my neighbour who is also a Virgin Media customer- many thanks.

BignellJ by Joining in
  • 2 replies
  • 0 kudos

wifi not reaching upstairs

 I hope this message finds you well. I recently entered into a new contract with Virgin Media, and I am pleased to report that the WiFi connectivity downstairs is functioning impeccably. However, I regret to inform you that I am experiencing irregula...

Shelilla by Joining in
  • 1 replies
  • 0 kudos

Wi fi dropping out

After waiting for weeks and weeks for a botched install my WiFi has now started dropping out or running at really low speeds. The router reboot has done nothing. Can anyone point me to a contact that's not a clueless call centre operator or potential...

lolit6 by Joining in
  • 1 replies
  • 0 kudos

Wifi connected but no internet

hub 5 is connected and activated. However, on one of my devices (my android mobile) the wifi is connecting but is not connecting to internet. It displays as ! connected to wifi but “connected without internet”.  Cant do anything and using all my mobi...

Michey72 by Joining in
  • 2 replies
  • 0 kudos

Hub 5 not connecting to connect app

Cannot get VM Connect app i find and connect to my Hub 5 have tried rebooting Hub and reloading app no joy what i need is this to work and VM to supply wifi pods this may help with some bedrooms no connectionRoger 

rogerrgm by On our wavelength
  • 7 replies
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WiFi down almost every day

Hi, for around a month I'm having an issue with my WiFi, it's going down almost every day. On 17th July I've set-up Broadband Quality Monitor to have a proof. Every time when it's down, my Virgin app is showing that there's no issues in my area. Coul...

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Grabos by Tuning in
  • 6 replies
  • 0 kudos

Pausing device

Last night I paused my sons android tablet on the VM connect app, now unable to unpause the device, everything with VM is just a pain in the arse.