Recent DiscussionsPre pay return package not received. We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have...Latency spikes/dropped packets, at wits end! Been using my M500 broadband line for a few years now and never had problems with Virgin Media, until two weeks ago. I started getting random latency spikes that's deeply affecting work calls and ga...Old router location, options for moving or improving wifi coverage. I have a superhub 3. This is placed on the loft landing as back in Telewest days this was where the computer was. It is an open space by the staircase so central to the house... just at the very top....Throttling / Peering Issues I'm suspiciously having issues with download speeds from Github and GDrive. I'm talking like less than 1MB/s. This issue goes away as soon as i use a VPN, has anyone else run into this problem? This...Hub 3 red light The red light on my Hub 3 is constantly on, but the router is not hot to the touch. I have turned the router off at the mains and restarted it, and also did the pin reset to factory settings - all t...VM Connect app reset I've just moved house. I moved my router to my new home so everything looks the same to my devices. I have the VM Connect app on my phone with all the readings of my old home on it but I want to remo...Hub 3 Ethernet failed with red light - new hub needed We have had our current Hub 3 for many years. It's connected to our main PC and a number of other devices via Ethernet. We use Wi-Fi as well. Last week, I noticed that the main PC was connecting via...3rd WiFi pod Hi I'm still having issues with my WiFi and it's affecting my Ring Security system. I have two WiFi Pods and I think I need just one more. I've been trying on the my virginmedia app but it keeps say...Intermittent Signal in your area loop On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. ...WiFi Pod and Hub 5 connection issue I'm trying to get my existing WiFi Pod to connect to my new Hub 5. I spent all day yesterday trying to speak to someone via phone and via messenger service and just kept going round in circles. I've...
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