Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
403 error on main page
Not sure if this is the right place but anyone else getting 403 error when trying to access the main page https://virginmedia.com or anything under that address such as my.virginmedia.com ?
Intermittent WIFI
HiI'm having nightmares with our internet. WIFI signal is poor in one room but VM connect app won't let me order pods despite being "fair", WIFI also keeps dropping out but signal fine when connected via ethernet cable. Customer Services are not help...
Hub 5 and CCTV
Hi everyone.I have recently had an upgrade from hub 4 to 5 and now my Annke cctv cannot be viewed remotely. It is a hard wired POE system. It has worked flawlessly since I installed it and now, it doesn't. I have gone round and round with Virgin "tec...
Why does VMConnect not work with Hub5x?
When this was sold to me, I was told this would work. No further update after 12 months of having this service
Red light on my Hub 3
How do I go about getting a replacement Hub 3 box as the one I have had a red light on. I have read that it means the box is overheating.I have tried the resets a few times but to no avail. I am finding it difficult to find the appropriate page to ...
Resolved! Move Virgin Media hub
I'm doing some renovations and want to move my hub entry location. Who should I contact about this? I can't find anything releveant on the support pages.
Virgin media wifi pods
Can you wire the small WiFi mesh type pods in with a ethernet wire incoming not outgoingI've got a wire from the router running downstairs and rather than pay for an ap I've got 3 of these to useThanks
Need Help with Noisy Line
I've been trying to get in touch with Virgin Media, but their automated bot keeps kicking me off the phone lines. I'm experiencing a noisy line (SNR issue), high latency, and packet loss. I've attached my Network log screenshots and BQM graphs for re...
Overcharging vulnerable customers
I’m extremely disappointed with virgin media but this seems to be a common issue with the company. We had agreed to a broadband deal and landline deal in June. My mum still uses the landline and we’ve not changed this part of contract. We upgrade our...
“Brand new” hub3 rattling, no longer works
Just signed up for broadband. After several days of delay in receiving my Hub3 because Yodel lost it, I finally received my router today.Installed fine and everything worked great… for 8 hours. Then, all lights turned off and despite several resets a...
