Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! PS4 speed issue with Hub 3.0
Hi, I recently moved to Virgin and everything is going well so far except the PS4. I tried connecting with Ethernet, I get around 150 mbp download and 3 mbp upload. Same with wireless. I keep lagging a lot and I need help with this.Any help will be a...
Resolved! Red light on Hub 3
HiThe light on my Virgin media Hub 3 has this morning gone from its usual white to solid red. I've Googled why and the answer I've found is usually because it's overheating. But this isn't the case, the bottom of the hub feels cool and the top is war...
WiFi pod location
Hi all,I'm looking for some advice please!I live in a 3 bed semi-detached Victorian property and currently have:a Super hub 5 router with 1 GB broadband in the loungea TP-Link power line adaptor at the rear of the property in the dining room which co...
Fibre for my new flat
I was called on Monday by an employee who had picked up my interest in fibre and said that it was possible to have it installed into the flat I’m moving into. We discussed it and I said I would get permission from the agents first before going ahead,...
Hub 5 will not accept router password, even after reset
Using the VM connect app that never seems to work Ive turned my sons nintendo switch off from the WiFi.When I went to reactivate it the VM connect app says hub not located. (seems to be a very common and frequent issue from what I've read on forums)...
Blink sync module not accepting WiFi password
I’ve seen a few posts about this. My previous hub worked fine but my new Hub 3.0 is not syncing with my blink sync module. It is saying the WiFi password is not accepted.I have tried all the resets possible - the hub and the sync module, inc starting...
DHCP Does Not Look Right- Multiple IP's for Single MAC Address
Multiple IP's for Single MAC Address, this can't be right, anyone else the same
Resolved! Ethernet adaptor
Hi just had broadband installed 1 gig box. The engineer left a Ethernet adaptor and I was not home to find out what this adaptor does. It is a small single black socket with an Ethernet and usb input. My sons PC’s Wi-Fi strength is not as strong as s...
I activated the Update to M350 date 07/11/2024
Order reference: [MOD EDIT: Removed] Main services: M350 Fibre Broadband Still today I don't receive any update can someone give news I try to contact via chat but is impossible because is a both can someone from Virgin staff give me update? Tha...
WiFi Outage?
I had WiFi installed about 2/3 weeks.I'm finding that I'm constantly having to disconnect from the router when I'm wanting to browse on my phone or tablets as the lag and slow speeds are just unbearable. The internet itself is fine if connected throu...
