Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Less reliable connectivity from router
Connectivity from our hub to my Son's Google TV ( sited in a shed a few yards from our back door and approx 10 yds away from the hub but signal through the house's external wall ) has always been a bit unreliable but what seemed 'peak times' but othe...
Booster nightmare
My signal is awful in most rooms. I had two boosters and now one has died (no lights etc). I’ve just spent an hour on the app logging into various options. The speed test shows poor. No where is there an option to order pods. It just keeps cycling ar...
Resolved! Hub 5 update broke 2.5Gbps port
A week or two ago, my Hub 5 did a system update (in the middle of an online game, as an added bonus) and when it restarted the 2.5Gbps ethernet port was essentially useless. My PC is plugged into this port and was unable to even reliably connect to 1...
Upgraded package still slow
a few months ago I upgraded my account as my WiFi wasn’t very good. I have not seen any improvement, I have tried all the help videos but all devices are experiencing intermittent internet and slow internet. I’m really unhappy as I am now payment a l...
Resolved! I can't order a WiFi pod!
I'm going round in circles here...I have recently upgraded to the 1gig volt package.I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house.In 'my virgin media' account...
Virgin Media Hub 3 Failing, so is your customer service
Hi there, I hate to complain but I am having some dreadful experiences with yourselves at the moment.For the last week, our internet has been cutting out. Wireless seems to work okay but anything connected with an ethernet cable keeps losing the inte...
Devolo Magic 2 network not working with Hub 5
Hi, everyone Up until a couple of weeks ago, I had been running a happy wifi network using Devolo Magic 2 Powerline/Mesh and a VM Hub 3 for a couple of years. Then we started getting frequent problems with internet access, requiring the Hub to be res...
WiFi keeps cutting out
Hi my wifi cuts out like every 5-10 mins. It’s been happening for past couple of months but has got worse past few weeks & I can’t watch any streaming services now because it cuts off that regularly so I’m left with no tv to watch as when the interne...
VM not answering live chat or Whatsapp
I've been waiting for a week for a response on WhatsApp and the live chat. Have started another live chat and currently been waiting 3 hours. I want to change my package to the social tariff but VM seem to be preventing me doing this by not respondin...
Port Forwarding
I've spent the last couple of days trying to get port forwarding to work. From this forum I gather that the hub 5 I have does not support port forwarding (despite it appearing in the settings), as such I am using it in modem mode with a tp link route...
