UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
This has started happening a month ago and gradually became worst. The connection drop makes video calls interrupted, VPN connection to work place broke, online music streaming stutters etc. Most of the time the drop was just a second long, and then...
I’m a volt customer and have several WI-FI dead spots in my house. Confirmed by the connect app. Can’t see anyway of ordering them online on my virgin media. please help
Hi, I am a new customer. I had my broadband installed on Sat March 4th. Signal does not reach my bedroom. i need to order a pod. I was advised I could order one free through the connect app but not seeing an option to do so.Can I order from here?Than...
What is wrong with the connect app. Sometimes it loads, today however it does t connect Iv tried uninstall of app and used iPhone and iPad but neither work. Also, rebooted the hub 5 but it’s not connecting.
Wi-Fi booster has stopped working and has no lights on it. How can I order a replacement?
Can someone please tell me how I can get a free booster box as I'm having real trouble getting the Internet downstairs. I've been on the virgin site but it keeps sending me in circles a d I'm getting know where Thank you
Hi I got virgin media Wi-Fi in December and keep losing Internet upstairs especially after 5pm. I bought a Wi-Fi pod that when I plugged in had a white light then flashed white then went off is this correct. Do I need more pods. On my bedroom only ge...
Hi,I need to get an Engineer to relocate my TIVO and Hub to different locations (and hence recabling etc). It has all been in the same location since cable internet actually came from the set-top box!. Anyway - I have attached 2 photos to show what...
Hi all, my hub 3 has a constant red light on, it is in router mode, done all of the resets but still the same, how do you contact virgin to arrange an engineer visit?
Hoping this post will help others in getting a better Wi-Fi connection around their home. Specifically aimed at those with a SuperHub 3.For months on end now the Wi-Fi has been diabolical in my Home (3 bed semi, all brick walls). Constant dropping ou...
