Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub5 not working with my works Cisco AnyConnect
HiI have a hub5 which works great with all my personal devices. However, it is very temperamental with my works system especially Cisco AnyConnect. It can take multiple tries to log in and then often disconnects after a few minutes.Does anyone know...
Resolved! Connect app pausing issues
Paused my son’s PlayStations the other day. Pausing said failed and came up with an error. Turns out it did pause it but is showing both of them as active. When I try to pause them again it fails with an error. So I am stuck with 2 PlayStations that ...
Resolved! 2.4Ghz not working on hub 4
Good afternoon, I was upgraded to the Hub 4 from Hub 3 in late November and like many of your other customers I no longer have the 2.4Ghz connection to my older devices. I have conducted all of the above recommendations after splitting, renaming and...
No internet connection - Update in progress
Router appears to be working and can be connected too, solid white light showing. Tried all the switch on/off and checked all connections possible, internal and external. Accessed the router using 192.168.0.1 says there is update in progress. Looks t...
Splitter Box Removal
Hi - I have an old, large and unsightly splitter Box which used to hold the TV and phone cables. It now only has the router cable running into it and I would like it removed. I've tried without success to have an engineer sent out but I understand th...
Laptop no longer picking internet up from hub, but booster is fine.
Hi I have been with virgin for a few months now and its been okay, but started off poor with a hub 4 if I rightly remember but only certain devices connect to that specific hub. So I changed the hub to a 5 with it been so poor and everything was fine...
Hub 5 nothing but issues! Help?
I recently got a new hub 5 after upgrading my broadband package to Gig1. It has been set up for two days and I have had nothing but issues with it.I installed the router and got good signal via ethernet and Wi-Fi for about 5 minutes. After that every...
Not loading when browsing
Fed up of this issue now. currently sat here with the TV streaming YouTube no problem but on my phone websites taking up to 10 seconds to load and scrolling social media apps like Reddit posts not loading and videos just buffering!Do a speed test on ...
Can't connect to Hub 4
I accepted the offer to upgrade from Hub 3 to Hub 4 and maybe I should have kept the equipment that was working for me. When I use the VM Connect app on iOS or iPadOS it can't connect to the Hub. I have reset the Hub but that didn't help.I also try t...
Resolved! Hub 5 and LG WebOS Issue
HiRecently upgraded to a Hub 5 with two Wifi pods to replace a Hub 3 and Google Nest WiFi setup. I have my LG Smart TV; Hue Bridge; Virgin Media Box and TP Link switch attached to the rear Ethernet ports of the Hub 5.The LG TV had two MAC addresses o...
