POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
For more than one week I was trying to contact VM to cancel my broadband subscriptions, but couldn't reach them. I have reached out through mobile and online chat, but no response except asking to wait. You are providing the worst customer service an...
I've been trying for hours now to cancel my broadband, no success so far! I've been both on phone and on chat for more than 3 hours and not a single person spoke to me! I have tried to cancel my broadband directly via my account,. but this is impossi...
Hi, I have a Hub3 installed in the living room, and the WiFi download speed in the room used as office only has a download speed of up to 26 Mbps in the last 5 scans run in the last 24 hours (one was only 8 Mbps) . I called 0800 0643 850 to order a W...
Where can I make an official complaint about my broadband service? This is the 4th time in July that it has gone down and each time it does. It's classed as a new issue and has the standard target fix of 2-3 weeks.As my house phone is also through th...
Just set up my hub 3 via quick set up (self installation) connecting to internet seems to be fine however hub was showing a orange light but now turnt red. I’ve tried turning off from mains, pin reset but still red?Is this common for new start up and...
I have a Netgear Orbi RBR50 and RBS x4. I have my hub 4 in modem mode and linked to the WAN port of my RBR50. I have a Think Broadband account and want to monitor my broadband as it drops for no reason several times a day and the Orbi RBR50 flashes w...
Hi I have just moved to a new rented property where the tenancy is only 12 months.Are there any 12 month minimum contracts available for broadband only? As online I can only see 18 months minimum contract...
I have error messages on the Wi-Fi app saying there is conflict. I have tried using the app to resolve it but it doesn’t work. Have tried rebooting router many times and restoring to factory settings. Is there anything else I can try?
Long story short, laptop and stuff connect just fine to the internet, at least I can actually get on here to type this out. However my phone is left on connected no internet, both are in the same room and on at the same time so wth is up with this **...
Hi. I posted a week or so ago about getting the wire from the Omni box rerouted around the house rather than having the wiring inside running around doors. An operative came out today and said it couldn't be done because of wiring needing to be highe...
