POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi thereA constant orange light has appeared on my hub 3, this toes in with really poor internet, dropping in and out over the past few weeks. My ring alarm recorded it dropping out over 20 times last night. Tried a full reset and orange light still ...
Hello I've been in contact to resolve this matter but to no luck it won't connect to my hub 5. Before you ask I've uninstalled and reinstalled cleared data but still NADA
why can't I sign n to my router?
Hi, I am still waiting for my router to be delivered and it’s been well over a week after the scheduled delivery date. Can you please confirm when this will be delivered as I need but ASAP
Hi,i am trying to customise the Child Safe settings. Whenever I make a change to the selection of sites to be blocked and try to save the changes I get an error with the message “Online Security not saving - Sorry the changes you made were not saved....
I cleared cache and cookies, reset the hub, called virgin media bot to check connection, tried everything. Total nightmare when trying to upload something. Please HELP!
I have chatted to Virgin Media staff several times but they all seem to be cancelling the conversation early or just nothing happens. I have Volt benefits on my account and 350mb wifi speed, I ordered a wifi pod for free as I have a larger home and d...
Can someone from virgin please come back to me for a price to move my hub from upstairs to closer to my V6 box and TV downstairs plus setup a pod upstairs. Thank you.
I need to perform a task that necessitates remote access to my internal network. My public IP address is shown as [MOD EDIT: Personal info], and it is currently being NAT'ed. How can I determine the actual public IP address so that I can establish ru...
The CATV cover outside my house is missing. Please advise how I can obtain a replacement. The cover is shared with my neighbour who is also a Virgin Media customer- many thanks.
