Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 3 Red Light
Hello, I constantly have a red light on the hub. I have had this for several weeks now. I have reset, rebooted, unplugged and left switched off for an hours, plugged back in and tried again but the red light returns. It is in a well ventilated pla...
Returning kit
I have just received my returns packaging but I'm out of the country until mid DecemberWill this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere
Intermittent wi-fi.
Have been having intermittent wi-fi problems for about 3 months. Last week and engineer called and changed my TiVo box, an hour later my wi-fi went down again. I have spent hours talking to someone in India, going through the same resets etc, a lot o...
WiFi not working, again!
Hello, my WiFi has not worked in a couple months now. All wired connections are fine but WiFi drops out after about 30 seconds of being connected! Works again if I disconnect the device and connect again. When connected speeds are good as expected. A...
Apple Mail not working over home broadband, everything else is OK
Just after 9am this morning I noticed my Apple emails stopped being delivered to my iMac and iphone, and my wife had the same problem. Our GMAIL accounts still worked as expected and the internet has been fine. I noticed that when my phone switched ...
Virgin connect App
I wonder if you can help please, I have tried a factory reset and the device is still paused? Also not sure if it's connected but I am also unable to access 'manage router' settings. Every browser I try gives the error 'this page is not safe ' Thanks...
I'm being evicted just after xmas
hi,we were served eviction notice couple weeks ago and when I'm homeless all my stuff will be in storage as I'll be in a homeless unit no doubt , what do I do with the box etc since I won't have internet to make payments,not that I'm planning on pay...
Internet losing connection
Some reason they have disabled the ability to raise a ticket now maybe I'm blocked I have lived at this address 2 years and since I have had issues with the connection being so un stable wired and wireless. I have got thr new hub which has been repl...
Booster sparked and smoked and now cannot get a replacement
I have the exact same issue, finished decorating the room and plugged the booster back in the socket. Sparks like a firework and burning smell from the device. Called VM and I was told I’d be contacted, plus a replacement device will be issued. No ca...
