Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broadband issues
Soo frustrated. Where to start....I rang and agreed to a Volt mega bundle 2 weeks ago. On closer inspection I realised I had 2 contracts, 1 with Virgin for TV & Broadband and 1 with o2. The sim arrived the next day (even though I didn't need or want ...
Can’t access router settings via browser. Times out
Hi,Along with the Connect app not working, I now cannot access the router settings via the browser. I’m connected via LAN cable to the hub 4 itself. I’ve tried a 60 second reset, with the same results. Nearly all of the time, it times out/loads indef...
WiFi Pod won't connect to Hub 4
HiI have been sent a WiFi Pod (white). I've followed the set-up instructions, but the pod just pulses white. The Connect app can't find it either ("Your wifi pod is offline"). I have a Hub 4. The pod is currently located right next to it.Any ideas?
Red Light on Super Hub 3
In the past week my Hub started showing a Red Light instead of the white one on the front.I have undertaken the various troubleshooting suggestions and nothing has changed. There are no service problems visible when logging on this website to check s...
VM Connect app
When I try logging into broadband part of vm connect app it keeps on saying I'm not home when I am so won't connect. I have reset router uninstalled and reinstalled app but still not working.
Devices only connect to the WiFi pod and not the hub
Hi allHub 3.0 user here - all was running well with WiFi pod for the last few months. Out of nowhere today I've had connectivity issues and slow speeds on most of my devices.Did a reset and after much tinkering, managed to get everything connected ag...
Resolved! VM connect app not detecting Hub 5
Hello.Recently had virgin media service installed with Hub 5. I would like to control the WiFi remotely by pausing individual devices. I understand the VM connect app can do this.However I'm struggling to get my VM connect app to detect the Hub 5.Tri...
Work VPN at home not connecting. L2TP connection failed.
Today I had to work from home due to a doctors appointment and tried connecting to my works VPN, I received an error message that stated: "The L2TP connection attempt failed because the security layer encountered a processing error during initial neg...
Intermittent wifi
HelloOur wifi appears to not be working for the best, I have used the connect app and we get a not to bad a signal, problem is it keeps dropping out we can watch something for maybe 10 15 mins the the loading circle then we have to restart the whole ...
WiFi Pod
Hi I am having issues with my new WiFi pod boosters. They are not connecting to the internet and one of them is not discoverable on the app despite showing the name of the booster on the app. How do I fix this? I was told to check that the MAC addres...
