Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub rattling
Hello,May I check if it is safe when my internet hub is rattling, sound like something has become lose inside. Thank yyouKim
Hub showing red light
Few months now, but having a similar issue to others on here from what I can see- we've had our hub for a few years and over the past few month our connection drops frequently and the router has to be reset almost daily, the bottom light which used t...
Devices lose internet access even though full signal on wi-fi
Current Set up Hub 3 and 1 white Wi-fi pod.My Hub 3 has a wired connection to the TV, Tivo box and Playstation and no problem with these, but wireless devices such as my work laptop, and various iphones can suddenly lose their internet access. Wi-Fi...
Hum 3 has continuous solid red like but help desk just keeps telling me its a connectivity issue
Hub 3 has solid red light. Support keeps saying its a connectivity issue and they will monitor it. Other posts say its overheating and could be a risk. It's not hot.
Day 4 No Broadband
Currently now onto day 4 of no Internet at all. I've phoned up and they said somehow my device has been kicked off the network and it would take a minimum of 24 hours to reconnect. I've not heard anything back since and still without internet. Pretty...
No Ranging Response received T3 timeout
Hi all,I saw a few other people also have report T3 timeout issues, but here's my thread as I have a different setup. I had a similar issue earlier in the year when VM moved to 100+mbps upload (raised here ).I've been having issues recently with my i...
3rd Wi-Fi booster needed
I have scanned the basement which is now a study, using the virgin connect app, and it states poor but it won’t let me order a 3rd booster.
WiFi pod not connecting
WiFi pod (White) was working for a year but suddenly gone offline did try restart hub switching off pod for some time. All troubleshooting steps didn’t help to resolve the problem.still WiFi pod is offline.need support to resolve the issue.
Hub 3 not connecting to internet (access denied)
Hi all,Our internet stopped working, so I reset the hub 3... but then it refused to connect again. With green arrows flashing. So I factory reset the hub 3, and now get green power light full on, wifi green full on, and green arrows still flashing, o...
No WIFI or Internet in the new house
Hi, We will be moving house next week and we have let Virgin Media know well in advance about the move, problem is that the new postcode isn't showing up we've got virgin installed internally but not externally, also the advisor has sent off the ...
