Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Move wall socket
Hello,I’ve just moved in to a new house and the wall socket is in the back corner of the house. Terrible signal (even with boosters) to the devices in the home - plus I have to keep resetting the Sky Q boxes. Is this possible to book a non-fault tech...
WiFi pod availability
Good evening just a quick questionI’ve moved to virgin media from Bt because my speed with Bt was an absolute joke compared to virgin so far everything is going well however I have one issue of sorts I used Bt whole home WiFi discs which worked great...
Issues with Internet downstram errors tonight
11/12/2023 21:09:0Warning!RCS Partial Service;CM-MAC=nnn;CMTS-MAC=nnnn;CM-QOS=1.1;CM-VER=3.0;ChannelLocked StatusRxMER (dB)Pre RS ErrorsPost RS Errors1Locked40.3718466002Locked38.940294782893Locked37.9687221782764Locked38.2516451259475Locked40.392723...
Wi-Fi Pods Keep Failing
I received my new hub on the 8th November and I’m still not set up properly. First WiFi Pod didn’t work, second WiFi Pod worked for a couple of days and then failed, third WiFi Pod doesn’t work. Is the equipment just rubbish, can’t seem to get t...
WiFi pod not connecting.
Cannot get the pod I've been sent to show up on connect. And it's still blinking white after speaking to tech support in WhatsApp earlier to get it sorted.
Unable to connect work VPn Hub4
Hi all, Firstly thanks in advance for any help. Basically, when I try and connect my work pc, it won’t allow my to log on using works VPN as apparently I’m connected to an unsecure network. I have spoke with IT department at work and they say it’s an...
Issues with home move and cancellation wifi
Hi,I have spent over 2.5 hours on the phone to virgin and ever more on chat trying to get my broadband sorted since moving home.Firstly, I got it confirmed on chat (after several hours of going back and forth) that because my new area I was moving to...
DAMAGED CABLE
DAMAGED CABLE ON VICARAGE ROAD WOLVERHAMPTON WV2 1DTCANT LOCATE AN EMERGANCY CONTACT NUMBER TO INFORM
Disconnecting internet everyday short periods advice hekp
Hi I have most days internet disconnecting for long time 10 months!,sometimes it's for 30secs or minutes.I've reset router turned off mains pull out mains plugs 5 times,I've used pin hole reset router 3 times,still problem persists.I phone VM yesterd...
White wifi pods not connecting to new hub 5
Hi, We've upgraded from a hub 3 to 5.The 3 wifi pods don't seem to be connecting. 2 are flashing white, one blue and sometimes green.Have power cycled them several times and left them for 1 hour+ doing this. The virgin connect app doesn't recognise t...
