Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
No Internet connection
New customer, had my broadband installed on the 11th of November.The engineer said should be up and running withn an hour. 13days later I still have no Internet connection.I have spoke to virgin media on the phone several times to be told there's a c...
Slow Speeds on Ethernet but Normal Speeds on Wifi
Hey I Recently Upgraded to GIg 1 Internet but I've been having a strange problem to where my speed on ethernet is slower that my speed on Wi-Fi I'm using the cable that came with the box and I've been up to 500-600Mbps but nowhere near the speeds I'v...
Pods
I have black spots in 3 of my bedrooms! I've tried ordering pods but impossible to deal with customer services by phone and online!How do I order them please
Faulty router? No internet
Hi recently I am having trouble connecting devices to Wi-Fi. The router is on, all cables in, lights as they should be but none of my devices are connecting. I’ve turned everything on and off and made no difference. Wondering if the router is faulty?...
Hub whistles like a kettle in the evening
We started to hear a short whistling sound, a bit like an old fashioned kettle whistle, every evening for the last couple of weeks. It happens normally from around 9 pm. It is very short and intermittent. We switched everything off one evening one it...
HUB 5 not connecting WINDOWS devices
We have had our Hub 5 now a year and a half at lest I’m guessing.This last week it has taken a dislike to EVERY computer we have that is Microsoft OS. All the Apple laptops we have , no problem. Neither too are all the consoles, phones , pads etc ….....
WIFI no internet connection on phones
Hi,I have ran into an issue with my WIFI lately and I can't seem to find a solution. I have an Android phone and when it connects to the WIFI, I get a notification saying that the network doesn't have internet connection. Whenever I connect with my A...
Wifi pods
Ive just upgraded my wifi from the Hub 3 to Hub 5 and my 3 wifi pods will not longer connect they just flash green then blue. I’ve seen a lot of posts about this but none of the steps work. Ive rang 3 times on the past 4 days and been told the activa...
Some devices not connecting to Hub 4
Recently one of the devices I have connected to wifi dropped out and would not let me reconnect it to wifi. It's a datalogger for my PV inverter and had worked fine since it was installed 3 months ago. While investigating I found that my phone woul...
Help getting connected
Can someone with a little know how advise me on how I can convince VM to connect our property.We live on a terraced block of 4 houses the 3 other properties all have VM cables running to there properties. Ours unfortunately does not due to previous o...
