Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Mesh - Router or AP modes
Hi All, I have a wifi mesh network and I would like to continue using the Ethernet points on my Hub 3. Therefore, Access Point mode on the mesh network is my preferred option with the WiFi switched off on the Hub 3.My question is, if I use my Mesh sy...
One device won’t connect to hub 5x
Just installed hub5x with 1GB of speed. Every device in the house which is around 7 devices had connected successfully, my laptop however won’t even pick up true virgin network from the available WiFi list? I am at my wits end with trying to get to t...
Say one thing then charge for another
When they came to install the broadband the engineer said if I have darkspots of wifi coverage I am entitled to up to 3 wifipods if the speed is under 30mb.In my office I am only getting 12mbps and it keeps dropping work calls. I contacted customer s...
is this possible?
I've got more than one VM network termination point in my house, and I was wondering if it would be possible to buy an additional router to add to the second outlet and use the same log-in details.Would that work?
Slow speeds in addition to the usual pathetic service
Noticed today that my broadband speed is slower than usual. This is in addition to the usual pathetic service that I'm used to.Download Speed is at best around 200Mbs (wired), it should be nearer 500Mbs.I ran through the joke of an online test on the...
New booster not working.
My wifi booster packed died. Virgin said they would replace it. the replacement is a different type. Smaller white plug in. I plugged it in 8 hours ago and it is still pulsing a white light. I tried pressing the WPS button on the hub but still not co...
App not working
Hi My booster pods stopped working flashing blue lights, and WiFi dropped out upstairs. I tried to re install the pods through the apps butMy virgin media app states service unavailable Virgin media connect app, won't connect to the hub, I've install...
Resolved! Two separate Virgin Media broadband connections in the same house
My housemate already has a virgin media broadband in this house, but I want to use separate internet, so is it possible to have two separate Virgin Media broadband connections in the same house?
WiFi
Hi,This last weekend and today, the WiFi drops every time I enter the kitchen. I can't run a Virgin Connect scan as the Internet disconnects completely. Any help is appreciated
Resolved! VM connect app can’t find Hub 5
Evening. New customer with VM here. Have had the engineer out this morning to install services, and have tried to use the connect app this evening but it keeps saying it cannot find our hub 5. I have uninstalled the app multiple times and still no ch...
