Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Vm connect app error on pods
 I have 2 black pods on backhaul and they work individually but not well as a mesh.In the vm connect app I see this and wonder if the problems are connected?
SYNC Timing Synchronization Failure
Had a lot of these errors come in around midnight after I had already hit the hay. Now getting no upstream or downstream this morning, Online tool says and issue with my hub but I've checked everything and all seems to be fine and connected.Any sugge...
Poor Wifi in Home and No Pods provided even though engineer checked
We have complained about poor WiFi coverage in whole house, Virgin agreed to send a Engineer to look into this, the Engineer recommend at least 4 Pods to be provided so the whole house has WiFi, we have been waiting 3 years and still no Pods or updat...
I ordered a new Gig1 router yesterday, nothing is on my orders?
I ordered a new Gig1 router yesterday, I have a reference number but nothing is appearing in the orders tab, how do i fix this?
Wifi Slow?
Hello, For the past 2 days, the wifi in my flat has been horrendous. This is something that we have always struggled with; it's a 60s build and the walls are thick. We have 2 pods around the flat and this has always been sufficient. Now, in the room ...
REPETITIVE CONSECUTIVE NIGHTLY INTERNET DROPOUTS
Hello,I am having constant, repetitive problem with broadband dropouts/outages at exactly midnight. This has happened at exactly 12am like clockwork for 4 nights running as follows12am - 10:30am12am - 5am12am - 3:30am 12am - 4amCould anyone tell me h...
Solid red light on hub 3.0
I have had a solid red light on my hub for a few weeks, then last night I had no internet so I reset it but the red light stayed on. I’ve read it may be an overheating issue and may need to be replaced. Can someone help please?
Why does it take 2 to 3 days to get a technician out
It's a joke this I never had a issue with BT apart from we couldn't get over 30mb in my area so tried virgin and it's been down a lot and it seems to be for hours or days I've got no internet now and they need to send someone out and first told me Sa...
Resolved! Hub 5 Modem Mode not working
Hi, not sure if anyone has a similar experience, but I've always used my hub 5 in modem mode, had it for about a year without any issue, randomly it has swapped back to router mode and trying to switch it back into modem mode it just hangs at the scr...
Resolved! Permanent Red Light on Hub
HiMy Hub 3 is showing a permanent red light. The internet and WiFi are working fine.I have done the usual rebooting, leaving powered down and unplugged overnight and even the 30 second pin reset to no avail.Does this mean the router is on its way out...
