Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
192.168.0.1 not working
I am unable to access my Hub 4 admin pages using 192.168.0.1 Wifi is working ok. I have reset the Hub and can get to the password change screen, successfully change password and enter it on login page but no response.
Hub 5 is broken
My Hub 5 made a strange noise a couple hours ago then stopped working. No light, nothing. No more WiFi signal, nothing. Also the hub was quite warm.I've tried the reset buttons etc, its just dead, completely. To check I even borrowed my neighbours vi...
New hub 5 no longer connects to white pods
Helloat the beginning of Jan I was upgraded from a hub 3 to a hub 5 and the engineer ordered another WiFi pod for me on top of my existing one. on the 6th Jan the connect app shows the two pods connected. Since then, the connect app says it can’t fin...
Wi-Fi isn’t working
Hi, I swapped over to virgin on 16th November and My virgin WiFi Hub 3.0 has got a constant orange light and our internet is working intermittently. I can’t even load pages on my phone or watch a movie on tv without it buffering. I have:- turned it o...
Resolved! Need cable in conduit and box on wall for moved higher
I'm a existing customer and having a new pressed Concrete drive in the summer. The current cabling runs under some chippings from a wall which is also being removed. I basically need a conduit for the cable to run from street to my wall mounted box a...
Longer cable needed
Hi,I need to move the superhub away from other WiFi devices but I need a longer cable that runs from the splitter box to the router itself.is this something you could help with please ?thanksNeil
Resolved! Hub relocation
I would like to arrange a technician visit to relocate my virgin media hub. It is currently upstairs, front of house and I now need it downstairs middle of house to help with all things wifi / TV ethernet connection. I suffer from rear of house wifi ...
Network speeds are terrible
Hi,For the past 2-3 days, my internet has been very poor in terms of latency and download speed. My internet should be 120Mbps+ but now it's consistently outputting 40-60Mbps with high latency and the odd packet loss. I've restarted and rebooted the ...
Replacement cable protector needed
How did I get a new cable protector fitted? The brown triangular plastic housing that protects the cable coming out of the pavement on to my property is broken.
Resolved! Plastic cover for cables outside house broken off.
Hi Just signed up to ask about above issue. Seems other customers have had same. The brown triangular box outside house that covers the cables (before going into pavement) has completely broken off and vanished. It was only held in place by a loose s...
