Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hello, I recently to join fibre but my Hub5 package was missing the power supply.
Hello, I recently to join fibre but my Hub5 package was missing the power supply.
Move WiFi router to another room
Hi there, I have the same issue with my wifi router. I was wondering if I can book a non fault call out via this forum too. Many thanks [MOD EDIT: Post split to create own thread]
WiFi working but hub4 not found in VM connect app
WiFi working but hub4 not found in VM connect app. Blank page comes up when try 192.168.0.1. Have tried resetting hub to factory settings. Please help.
Router problem causing intermittent connectivity
HiI have had intermittent connectivity since Sunday 03 March. Router light shows orange. Obviously a faulty connection but intermittent.Usual suspects checked. Plug, cables etc. Turned router off and on. Frustrating to be informed on VM website that ...
Hub 3.0 constant red light for over 6 months
Hi, My Virgin media Hub 3.0 is displaying a constant red light, not the normal white light. It has been the case for over 6 months now, despite resetting, rebooting and trying all the advised methods.The wifi is terrible, and has got worse over recen...
Alexa Echo
I have various echo devices but only 1 refuses to connect to the WiFi. I have followed all amazon trouble shooting. I can connect via my mobile hot-spot but as soon as I return to virgin WiFi it disconnects again.I see from the forum this was a commo...
Wifi pod
My WIFI pod is getting hot. Therefore, I have to keep turning it off. My sons PC is plugged into the pod and the PC is not WIFI enabled.Is it broken or can I do something to rectify the issue?Thanks in advnace.
Resolved! unable to get wifi booster because app won't connect
I've signed up with O2 and get Volt benefits.I have a severe black spot on 5g around one area.It seems getting a wifi booster is a 'hoop jumping' exercise. I'm told to use the app connect which wants to 'install' my hub.It refuses to see it yelling m...
Non Wi-Fi PC connection
Hi there. We have a new pc (Tower) in the house that does not have Wi-Fi and is quite a way from the router so not possible to use a cable. I asked virgin helpline and they have said that it's basically not their concern. What do I do? I expected bet...
Connect App Update causing Wifi Pod problems
HiIt seems that the Virgin Connect App recently updated and now my Wifi Pods have become extremely unstable. They disappear all together, then return, then show weak signals. They have worked totally fine for quite a while and now suddenly they have ...
