Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Help getting connected

Can someone with a little know how advise me on how I can convince VM to connect our property.We live on a terraced block of 4 houses the 3 other properties all have VM cables running to there properties. Ours unfortunately does not due to previous o...

Virgin comment app issues

 can anyone help. My connect app won’t show anything that’s connected and I’m unable to pause anything or run WiFi test.  Virgin say they’re are no issues but I keep getting these  please help it’s so frustrating I’ve reset download the app and the h...

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VM connect app hub 3

how do you get this VM connection app to work, done everything seen on this forum, after hrs of trying it just site there saying connecting to hub, then unable to there another app l can use to see my WIFI strength in other rooms, I live i...

joe19 by Joining in
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Hub 4 Wi-Fi password

Have a Hub 4 that’s never been touched since installation approx 18months agoRecently when using the Wi-Fi (Apple devices) I get an error of Incorrect Password for VMxxxxxxxxthis is now becoming a pain as it’s happening every couple of days and the o...

m4rkje by Joining in
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Complaints procedure

Does anyone know how to get a deadlock letter from vm. I can’t even manage to get a call from them. Surely there’s vm support for customers

Fibre Broadband Keeps Dropping The Connection

For the last week or so my Fibre Broadband has been dropping out several times a day, I've used the online checking facility but it was no help, in fact I just gives a sorry message partway through and the chat robot is useless. Does anyone know how ...

GordonF1 by Joining in
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Need to order a WiFi Pod

Hi, I need to order a WiFi Pod urgently as we have dead spots in our house. I have tried connecting to the VM Connect app on more than 30 occasions, using various techniques advised on these forums, to no avail. It seems it's a known issue, with no r...

Unable to find hub

Just installed new hub 5. All online ok with good connection while next to it. I have some dead spots to want to use the app to check as per instructions but it says unable to find hub although I know it's connected fine?  


Wifi pods

Hi. I signed up with virgin media TV, broadband etc.. on a black Friday deal,  in the deal it stated I would receive up to 3 wifi pods free.I have never received them and when the engineer came to install the service he told me I needed to contact VM...