Recent Discussions16 consecutive T3 timeouts outages and Code 16/24 Hi all, So, we’ve been having intermittent 16 T3 timeouts for about 8 months now. Have had a number of engineer visits, replacement H5 twice, but still happening periodically. This morning there wa...Recent packet loss and large ping spikes Hi. I have recently (maybe in the past month or so, unsure when it specifically started) been experiencing random ping spikes and packet loss, making the internet unusable for several minutes, this ...No internet and app gone haywire Internet stopped working today and the Hub 5 is flashing red. My account on my app is also completely messed up. It cycles between saying all my bills are paid, to all of them are overdue (I have p...Regular internet drop outs of between 30/60 seconds and few seconds Hi, Ever since we moved to our new flat just under 2 months ago we've been having random disconnects with our virgin media service, this will be in the form of random disconnects that causes the rou...Co Ax Signal poor I am getting a message that my co ax signal quality is poor but my internet connection is fine [Mod - title edited for clarity] WiFi Pod not reconnecting My WiFi pod has stopped working and will not reconnect to my hub. White light continues to flash. Have removed and tried to reinstall on VM Connect. Have restarted Hub. Have left pod unplu...Engineer no show Hoping a member of VM staff can sort this out. HUB 3 box stopped working 24th May. Tried using the whatsapp number got no reply, tried using Webchat but the bot kept sending me in circles, same for...SH3 ? Hi I have had SH3 for a few years now it seems to be running warm to hot and i have to restart every few days to get reliable connection, also red ligh on all the time. Any advice please Signal issues and loss of connection daily Hi, hope a member of the VM team see this and reach out as phone support don't seem to understand the issue. For the last week, I have been experiencing multiple loss of internet numerous times each...Hub 5 needs reset constantly The router needs reset 1/2 times a day as I get an "unable to reach default gateway" error and wifi and internet goes down. 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) S...
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