Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Broadband stopped working
On Saturday our internet stopped working in Lewisham ( London). Since then we’ve had a technician come on Tuesday. They said it was something wrong with wires outside and that it would be sorted out externally by Thursday ‘and to call virgin media on...
Resolved! External work not completed
I am now on my 3rd re-book for an install of broadband. A process that has taken 6 weeks so far to get resolved. I live on the second floor of a block and have had constant issues trying to get this installed. Whoever is being contracted to do exteri...
Hub 4 constant noisy fan
Hi, my Hub 4 is making a constant whirring noise which sounds like a fan. I've followed some of the other advice and reset it, hoovered any dust (there wasn't any I could see) but as soon as I turn it on it starts. It feels warm to touch too and ther...
Devices lose internet access even though full signal on wi-fi
Hi Kain, I’m having the exact same issue as Mr Strong. For the last couple of months my wifi continuously drops out on my devices even when 3 bars are displayed. I’ve just upgraded my plan to a faster speed but still experiencing the same issues. Fro...
Red Light
Hi.....for the past month i have had a red light on my hub 3 router. Also the router feels warm. I have re booted a number of times but its always on. It is in a well ventilated area. At times ime sure there is a smell from it. Can anyone help please...
Sonos and smart plugs (2.4ghz network)
Hi. I’ve just switched to Virgin from a previous Virgin Business account where the router had both a 2.4 and a 5ghz network I could connect to. This new router doesn’t show that option but I’m hopeful there is something I can do so that I can connect...
Resolved! Turn off WiFi Hotspot / Sharing
Please turn this off for me as there is no option to turn this off in my account settings.Simple request, I don't want to get into the whole why do you want this turned off. thank you.
No broadband since 8/4/24 Glasgow G53
Has anyone else been having broadband issues in Glasgow G53 for the last 3 days?I've contacted support and they say they are aware of the issue and the that a technician is in the area and working on the problem. This has been the same message and in...
Network troubles in EH48 Area 11 since 4pm
I am getting disconnected every minute or soModem logs show lots of No Ranging Response received - T3 time-out.VM says there is no issue in my area.Nothing has been changed on my network and its effecting all my devices.
Hub 5 - Wi-Fi Pods - Connect App
HiHopefully someone can help with a couple of questions, I had a very helpful engineer visit me yesterday to look at my broadband and Hub 4, he ended up having to replace the Hub 5 which I am very happy with, I was wondering how I can pair my pods to...
