Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
HUB 4 Issues
Before I mention the HUB 4 I wish to mention the HUB 3The HUB 3 was absolutely perfect, could even walk down the road and still be connected, was never any problems. Then one day Virgin decides I need to upgrade to the HUB 4. What an absolute nightma...
Internet completely cutting out every few minutes, 100% packet loss for a split second.
A few days ago, on Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on all of the devices in my house, some are wireless and some ar...
Older Booster - No lights
Older Virgin Booster (powerline) plugs. Hadn't needed to use for a while until son moved back home. Tried to set up again but no light on the plug. Other poster on here with same issue said they needed replaced but this was then handled by DM with...
Why two TV boxes showing in VM Connect app?
I wonder if anyone has experienced this in the VM Connect (iOS) app whereby having successfully set up my second WiFi Pod, “My network” now shows two TV boxes when I only have one TV 360 box. The original TV box is showing as “Not connected” but ther...
Wifi pods
Hey there please help, I have gone through the connect app all around my house in two different directions I have less 10mb the app says I needs pods but just tells me to login to order which I already am so I log in again just takes me back to to my...
router keeps powering itself down
My virgin media router keeps turning itself off, have reset it 3 times know and the problem still persistsAlso cannot connect to my router using 192.168.0.1/192.168.1.1
Flashing red lihht
Since yesterday morning had no WiFi and phoned virgin to be told engineer booked to come today between 12 and 4. Never received any confirmation so phoned back yo be told operator hadn't booked engineer and I will now need to wait till Monday. Di...
Poor Wifi coverage
Hello,We've recently had a home extension and now several areas in the house are not able to reach the Wifi. I've followed the advice online to run a download speed check but the VM connect app will not work as no wifi is present in the affected room...
Local DNS suffix is now cable.virginm.net
4 days ago I received and setup my Virgin Hub 3.I then put the Hub 3 into modem only mode and connected this to my Linksys Velop mesh WiFi router.Everything was working fine until the early hours of this morning when lots of things on my local networ...
Impossible to order Wi-Fi pods
Hi I am in the exact same situation in this frustrating merry go round (not so merry!). I was on the phone for almost an hour, and whilst the chap tried his best, there simply is not an option to order the wifi pod, despite him being adamant there sh...
