UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
F010694629For goodness sake Virgin - just HOW many more outrages do we have to put up with in CR2 9DQ?? In the past 6 months I can count almost TEN different occasions whereby this post code has had an outrage - this can’t go on. It’s absolutely ridi...
Hi, for the last couple off nights around midnight ish my internet has gone out so tonight I’ve tried turning it off at the wall and even put a pin in the back to reset but now all I have is a blue flashing light on the hub. Any idea what is causing ...
I need to move my wifi box to a different location in my house, do virgin charge to move it? [MOD EDIT: Subject title changed for clarity]
Hi, I am plagued with being constantly disconnected from my work citrix session, some days are worse than others. So I have run a BQM and also set up ping plotter and pointed it at the bbc site just to see if when I had drops I could trace the packet...
can someone please explain why we still have a problem with our broadband after over 3 weeks of problems we were told on Sunday that it had been fixed. Last night it started again. Looked at status and says we have a problem in our area (w12). This i...
Hi there, As of yesterday, our internet connection has been dropping out for about 30 seconds at a time, seemingly randomly. This is obviously very frustrating, as I play online games, so I can't stay connected and there's no point in even trying to ...
OK so this is tragic, 2 weeks of yes / no internet, and on top of it you just say it will be fixed by 30.04 , then 04.05, then 10.05?!?
HII have used the Virgin Connect App to measure my WiFi, because it's really slow on the ground floor (the Hub is situated in my home office upstairs). Near the Hub, the speed is measured as "Great" and it is. But downstairs in my kitchen, it's mea...
Please can you fix this issue with intermittent internet i.e NO INTERNET issue as soon as possible. It has been happening since end of April. Please, it is getting very disturbing.
I've recently upgraded to the 1 Gig Top Tier BB package, all seems to be ok ish, apart from a few things. I do have full speed if I'm right next to the router, which I expect.1. The Virgin Media Connect app cannot find the new Hub 5, worked perfectly...
