Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Resolved! Problems with new Hub 3

Hi, I am a new customer who has been issued by what looks like being a faulty Hub 3 - the 2.4 Ghz wifi keeps dropping out before coming back up a few minutes later - below is a screenshot from Netspot, you can see the offending signal at the bottom:H...

Mat_Ch by Joining in
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Move Router

Hi,The router in our home is located in a room which isn’t convenient and we’d like it moved elsewhere.From reading other posts on the forum, it seems like we can pay £25 to arrange a technician visit to help with this - is that correct?Thanks!

camyule by Joining in
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Reporting loss of service

All services were down this morning until 3pm ish. I was unable to report this as my phone has been switched to wifi  and I didn't have access to a mobile. I have recorded that I've been out of service for TV and broadband on the service status page ...

patb63 by Joining in
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WiFi Pods

I’m having trouble connecting my wife’s laptop to the WiFi in her office. I’m unable to do a scan on the laptop as it won’t pick up the WiFi signal. Can someone point me I the right direction on how to order a WiFi pod? Thanks 

Wifi pod

Currently on 1gig broadband but have black spot so in need of pod.Could a agent help me with ordering a wifi pod please as I’m getting nowhere with the call centre 

Cossie77 by Joining in
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So a month in with virgin and have boot WiFi! Which is totally , they send a pod and it’s not connecting to the WiFi , apparently my virgin app says I’m out even though I’m home so it can’t check the WiFi! Worst internet connection ever, I was with s...

Wifi booster splitter

I have wifi pods and my TV is connected via ethernet cable. Having just bought a streamer I want it to have ethernet connection as well. Tried connecting an ethernet splitter however when connect the tv to it, it does not connect. Any ideas on why it...

How to order WiFi pods?

Hi guys, been with VM since before it was Telewest, thats a long time. Anyway I have used the Virgin Connect app to check my WiFi connections, the problem is the CCTV camera on the wall outside my garage keeps loosing a connection. The garage is on t...

dasower by Joining in
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