Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hub 3 Red Light
So our internet has been up and down for the last few days, and for about 2 or 3 weeks we’ve had a solid red light on our Hub 3.I’ve ran the Network diagnostic tool and it has come up as temperature normal. It’s well ventilated and fairly cool to the...
Issues with connection - M250, Hub3
Good afternoon,I'm not the account holder (although they would be able to pass security if needed) but there is an issue with my connection and was wondering if anyone can help.I've been experiencing some latency issues for some time, but this has wo...
No Service in the middle of the Game
This is just not good enough Virgin media. No Broadband, No TV Service.. estimated fix the next Day!
Hub 3 constant dropouts…… and truly awful customer service!!
I have been with Virgin for less than a month but it has already felt like a lifetime.The hub 3 drops out multiple devices on a frequent basis, and working from home has had to be via mobile hotspot for me predominantly together with my wife shouting...
Hub 3 constantly showing a red light - and network dropping frequently
Please can anyone help? A few days ago my hub started showing a solid red light. Now the connection to all the booster pods has failed. And connection to our devices is repeatedly dropping. I can’t get any sense from the messaging service.
I have a red light permanently on my hub 3
I have a red light on my hub3 permanently I have tried everything including a pin restart to no avail. Anyone help,?
Hub 5 questions.
Hey all, I have a quick question about the HUB/modem mode.In the near future, I want to get a UDM pro, and use that as the router for my home network. I know that to do this I will need to enable modem mode on the hub, however, whilst the hub is in m...
Resolved! Network Broadband Congestion (external to home)
How can I identify if VM broadband network congestion is impacting on me? My use of broadband is consistent during any 24 hour period. However, I notice around 6-9pm suddenly everything slows, buffering and slow internet speeds - even though my own u...
Repeated failed hub update attempts causing downtime
Hi all,For the past few months I have been having issues with my hub 3 attempting to update multiple times a day. The internet connection drops and the lights on the hub indicate it is attempting an update, this usually lasts a few minutes before ret...
Intermittent broadband loss
Hi,I've tried to speak to customer support on the phone twice now, first time they monitored my connection for 24 hours and found nothing wrong, second time i got disconnected with no call back.I've been having issues for a while now where we will lo...
