Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! white pod not pairing
After a month of interrupted wifi and internet, we finally have had an engineer out to sort out external cabling and he also supplied a new hub 5 (after 1st replacement hub didnt work properly either) Our problem is now the white pod will not pair, j...
New contract - new WiFi code and tv not working
We signed a new contract with you last month and have a new internet code, of which I have added to all devices including both to boxesWe have 2 tv boxes , one upstairs is not connecting to the internet - gives a N27 codeWe had a new tv box installe...
Broadband problems
Hi .... having some problems hope you can advise, I spoke to vm via chat a few days ago and also sent the attachment to show some test results, I was then sent out a pod which would solve my problems, sadly this did not happen and the pod wouldn't co...
Logged a complaint that was unfulfilled and closed without resolution in 2 minutes
Spoke through a webchat team to resolve a network? wifi issue at my property over the last 4-6 weeks, was told the only resolution is to upgrade my package which i declined, i was then told if i log a complaint i will need to pay £25 for an engineer ...
Upgraded my virgin internet to 1Gbps but not applied
Hi All,Hope everyone had a great Christmas and a happy New year. My issue is very unique again unfortunately.So around black Friday weekend I got an offer to upgrade my broadband at 50% off. I applied to it but for some reason I haven't heard anythin...
Internet works via ethernet but not WiFi
My internet is working on the PC connected with Ethernet but the WiFi is completely off and nothing can connect. What is going on? I tried to restart the hub and also reset but neither fixed it. I need WiFi to work since my work laptop does not have ...
Resolved! Hub 3 ip range?
Do the latest Hub 3’s allow you to change the LAN ip range?(just signed up to M125 so assume this is what I’ll get)
Red light on Hub
HiMy internet has been shockingly slow for a couple weeks now, I had a permanent red light on my hub 3. It's not covered, it's upright and out of any sunlight. I've reset it and the red light stays on but it isn't hot to touch. Is this faulty/needs r...
ZTech IP Camera/VM Hub5 - no connection
I have a ZTech Baby Bullet camera that worked fine on my old EE Router however, just changed to Virgin Media with 5X hub and it won't find it. I am a novice but have tried different programs to find it like IPConfig, Bitvision. Tried entering manuall...
Resolved! PlayStation PS4 connection issues
Hi there New to VM and have set up all the equipment successfully and have TV and other devices set up on WiFi and the LAN. When I’ve connected my sons PS4 neither the LAN or WiFi are connecting and comes up with an error message. As we still have o...
