Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Frequent daily dropouts and packet loss
Hi, Was wonderinfg if someone on the forum mods team could help?I'm experiencing frequent packet loss and drop outs on a daily basis. Note, my router is sat in modem mode and i'm monitoring both the gateway and an external service. Upon looking at th...
HUB5 Modem profile changed after maintenance to 50% of the upload speed on 1GB package.
I have the same issue, it’s nothing to do with provisioning of channels. [MOD EDIT: Post split to create own thread]
Really really bad service (with stats)
Hi beautiful people I have been having atrocious internet for a month now. I started tracking it using the thinkbroadband BQM service since the 21st, I will post all the necessary logs to show my wonderful experience. Just to give all the details. T3...
Cannot order Wifi Pod through an app or website
Hi I cannot order wifi pod neither through an app or web.I have scanned my house with VC app and I have very poor connection in my bedroom, but app doesn't give me the option of ordering a pod same for your website.I have got my virgin broadband acti...
VM Connect App and Router access
I would also like to jump on to this thread as I have exactly same problems. Been on phone with VM few times with no success. Had issue with our hub 4, engineer came out and replaced it. Got in to 192.168.0.1 and connect app once or twice and then no...
Wi-Fi pod black not connecting
Just received new WiFi pod and it won’t connect. Just cycles through flashing green light then flash white light but never connects. I see on other messages about MAC address of pod needs to be added to account or will not connect. How do I get the M...
Tapo devices not connecting to Virgin router
Hi Steven I have been trawling the community for some help with our router as I have a very similar problem. I'd really appreciate some help and advice. would you mind getting in touch with me? Thanks very much. Jon Howes [MOD EDIT: Post split to...
Re: Red light on Virgin Media Hub
Similarly solid red light for some time on hub 3 Done a pinhole reset, turned if off for half an hour and red light still on. Maybe slightly warm at times. WiFi seems reasonable most of the time.
Faulty Hub 4 and 5 not delivered
I have a hub 4 which keeps dropping internet every minute. I can’t access the router settings via 168 etc as shows white screen. This is a common fault and I’ve done resets. I’ve been promised a new hub 5 via the Virgin whats app chat twice now and i...
Issues with GlobalProtect VPN Connection
My work has recently switched IT Providers and they are now using GlobalProtect VPN. I now have connection issues when I’m working from home, the connection drops every 10 mins or so and I lose connection to not only GlobalProtect, but internet, Outl...
