Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Book Engineer
Hi I need router moving position due to building work to be carried out and would like to book an engineer to do this. Could someone from Virgin please contact me to arrange this please. Thanks
Engineer feedback
Is there a way to leave feedback for my engineer? I have his name and number, but the email I have received says it has expired although I only received it just over 24 hours ago? Customers should be given longer to leave time via the link as revokin...
Internet not working
Hi , The couple of days my internet keeps freezing and will not work on any device in the house. I.e phone or TV . I have checked and there are no faults in the area. I have even re-booted the hub with the 20 minute wait on my virgin media account an...
Charged £25 fee for appointment
Hi,I hope someone can solve this as I’ve seen the same problem being posted many times. I’ve been charged £25 for an appointment call out fee but I was never told I would be charged this. I didn’t miss the appointment either. Or ask for one. Thank yo...
Hub 5 crashes from RTSP stream
Since the hub 4 to hub 5 swap I've began experiencing a fault which takes the entire internet down.At first it was difficult to identify the cause. From my personal usage, it occurred when playing the game VRChat and I assumed that it was related to ...
orange light 1
orange light for 3 days and stuck in UPDATE IN PROGRESS ,i did reset it like 3-4 times and nothing,no internet no wifi nothing
Virgin IP address black listed
After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...
Router relocation
Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin
Difficulty to order a Wifi Pod
I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...
New Customer - Poor WiFi
Hi, I recently re joined VM for broadband from Sky due to the increased speeds but am experiencing WiFi issues with the Superhub 3 supplied. The signal, stability and speed are unusable when I go out of the room the hub is located. I called VM on Sun...
