Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 36032 Views
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 31422 Views
  • 17 replies
  • 42 kudos

Book Engineer

Hi I need router moving position due to building work to be carried out and would like to book an engineer to do this. Could someone from Virgin please contact me to arrange this please.  Thanks

J_M1 by Joining in
  • 183 Views
  • 1 replies
  • 0 kudos

Engineer feedback

Is there a way to leave feedback for my engineer? I have his name and number, but the email I have received says it has expired although I only received it just over 24 hours ago? Customers should be given longer to leave time via the link as revokin...

Internet not working

Hi , The couple of days my internet keeps freezing and will not work on any device in the house. I.e phone or TV . I have checked and there are no faults in the area. I have even re-booted the hub with the 20 minute wait on my virgin media account an...

Charged £25 fee for appointment

Hi,I hope someone can solve this as I’ve seen the same problem being posted many times. I’ve been charged £25 for an appointment call out fee but I was never told I would be charged this. I didn’t miss the appointment either. Or ask for one. Thank yo...

Hub 5 crashes from RTSP stream

Since the hub 4 to hub 5 swap I've began experiencing a fault which takes the entire internet down.At first it was difficult to identify the cause. From my personal usage, it occurred when playing the game VRChat and I assumed that it was related to ...

Riyo by Joining in
  • 4945 Views
  • 18 replies
  • 2 kudos

orange light 1

orange light for 3 days and stuck in UPDATE IN PROGRESS ,i did reset it like 3-4 times and nothing,no internet no wifi nothing 

marsel by Joining in
  • 724 Views
  • 2 replies
  • 0 kudos

Virgin IP address black listed

After months of bounced back emails to my own domain email address and multiple conversations with my email hosting company, I have discovered my virgin IP address is black listed causing the issue. Spoke to Virgin technical support for 40 minutes an...

MD_UK by Joining in
  • 603 Views
  • 7 replies
  • 0 kudos

Router relocation

Hi, I need my router relocated to improve reception in the house. Please could someone from VM get in touch so that this can be arranged? CheersMartin

Difficulty to order a Wifi Pod

I am finishing to do a roof conversion to my flat to have two bedrooms for my children. The wifi is very weak or inexistant in that part of the flat and I asked Virgin to order a wifi pod. This costs £8/ month, I am happy to pay for this on top of my...

JG13 by Joining in
  • 302 Views
  • 3 replies
  • 0 kudos

New Customer - Poor WiFi

Hi, I recently re joined VM for broadband from Sky due to the increased speeds but am experiencing WiFi issues with the Superhub 3 supplied. The signal, stability and speed are unusable when I go out of the room the hub is located. I called VM on Sun...