Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
WiFi Pods and connect App
Hello I have moved to virgin from BT where I had two discs to provide whole house connectivity.with virgin I have areas of no connectivity and when I download the connect app it tells me it can’t connect to the hub although I am connected. due to thi...
Resolved! Terrible Internet
I am so sick to death i have had terrible internet for weeks, i can't speak to a real person all i get is we are resetting your broadband my download is currently 13.7 and upload 21.1 i am paying for a service that doesnt work and is stopping me from...
No broadband, tv or any updates
I am really frustrated at the poor service from virgin. The broadband has been down for more than 4 days, which also provides the tv via a connecting box (not a TiVo box as advertised when I chose the package). Me and my partner work from home and ha...
Resolved! Re: Connect app saying Hub 4 not recognised
Hello, I am having the same issue. How was this resolved please?
16 Consecutive T3 Timeouts Causing Internet Blips - another thread
Thanks to @AVI68 for communicating frustrations. I have a similar problem and have my first engineer visit scheduled for 28th July. I have tried three times via the CS, hard reset the hub, replaced in-house cables where I can, and even got a WiFi P...
VM launches XGS-PON using Nextfibre's network
VM goes live with the latest XGS-PON technology today using the Nextfibre network. This looks as if it's for broadband-only customers.https://news.virginmediao2.co.uk/bringing-our-gigabit-services-to-more-areas-with-new-fibre-technology-switch-on/
Unable to go online with PS4 - New to VM
Hi All,Hope someone can help me get my sons PS4 online before the school break as he is only allowed to play during school holidays. The PS4 was fine with our previous provider SKY and also works with my mobile hotspot, however it does not connect to...
Wifi pod not connecting
Recently moved house and received a new hub, my old pods won't connect to the new hub and I've been unable to get through to virgin, is there a way to reset them so they pair with the new hub?
Red light on WiFi hub 3
The light on my WiFi hub 3 has turned red. The WiFi hub is in open space and doesn’t feel hot to touch but from other posts it says this is due to overheating.I’ve turned the unit off for a full day and it’s still red. I’ve also tried the reset butto...
Cable for router
I need to reposition my router hub but the supplied cable is not long enough and need to move it 2m away. Does virgin media supply the cable or can I buy elsewhere
