Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Ordering pod
SpoilerHii I have tried using the app as I am not getting signal in my office. either it is no signal at which point the app says connect to WiFi of a very feint signaleither way it doesn’t let me thru to placing the order. I already have 1 pod for b...
Broadband outage - 24 hours
Hello, I have had total broadband outage for 24 hours (so far). Checked cabling, all secure and intact. Modern has the flashing green arrows icon, even after reboots.I have an engineer booked for tomorrow, but is there anything that can be checked fo...
Solid red light on hub
my Hub is showing a solid red light (oveheating?) as of 2 days ago, system is still working and providing service at present
Resolved! Pod not connecting
Hi we just got a new hub 3 as we had the solid red light but now our pod upstairs won't connect, it flashes white but when I scan through the app it can't find it. The engineer said just switch it on and it will connect after a short time.
Can anyone help us get presale tickets?
Hi everyone,Me and my partner are extremely interested in going to the League of Legends Worlds finals in London this november. They’re offering a presale for O2/Virgin Media customers on wednesday the 14th of August at 09:30 AM. We were wondering if...
Blackspot
When I had my fibre installed last month the engineer said if I had any blackspots that I could get pods to help for free of charge, I have 2 blackspots 1 in the upstairs rear of the house bedroom and the kitchen, I've done the scan and it shows low ...
Upgrade & customer support what is the point?
My recent encounter with Virginmedia has left me deeply disappointed and frustrated. As a customer eagerly awaiting an upgrade to my internet service, I was met with incompetence, rudeness, and an utter lack of empathy from their customer service tea...
WiFi Pod is overheating and producing a whining noise
Our WiFi Pod overheats and produces a whining noise constantly. Turning it off for a day then starting it up again doesn’t help. We have made sure it is free of dust, but that makes no difference either. We are going on holiday soon, so we’re going t...
Relocate cables
HiI need to change where the Wi-Fi cables come into my home. Can I book an engineer to relocate them?
Resolved! WiFi always dropping out on Dell Laptop / MS Teams calls
Hi,I have had a problem with a dell laptop in my home which seems to be the only device effected. It seems to always drop out of MS Teams calls when video / screen sharing is occurring. No other device in the house seems to be problematic - phone can...
