Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Old NTL/Chorus cables
HelloAre the old NTL/Chorus cables that run along houses still active?There is one on my mother-in-law's house and it is falling down between the houses. I'm wondering if I can just disconnect it and get rid of it. I've tried calling Virgin but I get...
VM full fibre has 200+ ms latency on download stream
I got this new connection set up by VM and ever since I have a 200-400ms latency on download.I had my hup replaced from Hub 5 to 4 and strangley enough the lateny reduced to 100-200ms.Still not ok for me as it makes gaming impossible and even video c...
Getting bills after cancelling
I cancelled our VM services back in Feb 2024. VM sent me a letter confirming cancellation and a package to send the router back which I did and VM confirmed they received it. I then received a bill labelled final bill sometime in March which was duly...
Ordering a WiFi pod
Hi,New to this community. I'm trying to get my home gym set up but it seems to be in a dead spot for my WiFi. I've done a speed test on the Connect app but I seem to be unable to order a pod either via the app or online. As a Volt customer I was unde...
My IP in incorrect location
Hi allThis isn’t really an issue, just more annoying. The IP linked to my connection has changed to Leeds. My connection is fine however when listening to the radio or podcasts I’m getting adverts for Leeds - not bad as I’m based in south wales and a...
Been Promised a Superhub5 twice now...still hasnt arrived
Hi All,Is there anyway I can get someone who doesnt fib to me please.I have a superhub 4 and a Gig line, I have requested a Superhub 5 multiple times now over the course of more than a year, and twice been told I would get one, the last time i stipul...
Wi-Fi range
Hello, Could someone advise as to what the range of the Wi-Fi is around the hub? I am thinking of having the hub centrally in the hall, and was wondering if this will give me enough range in the house and into the garden?
Hub 5 so slow, please help.
Hi all, hope you are doing well.I just got a new contract with Virgin and a new Hub 5. I hope I could use the old one but due to my new and apparently improved speed I need Hub 5.Anyway I wish someone could help me as when I test the speed the downlo...
need a replacement Super hub 5 to replace my SH4??
I am again having issues with my Super hub 4 and woudl like to request a SH5 replacement?? The android my virginmedia app can no longer diagnose the issues anymore and does a reset every time which is a long process. Also is there anyway to request...
Tp link deco installation
Hiive just purchased to link deco x 2,we have a computer which is connected directly to the hub, my question is do you just put the tp link into the next ether net port above the one connected to the computer?does this have any effect on the wired in...
