Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 141 replies
  • 1 kudos


UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 37 kudos

Resolved! M500 hub 4 or hub 3

Hi I have ordered M500 and Mixit TV package and I would like to ask if I get the Hub 3, Hub 4 or even Hub 5.Thank you Mahir 

Incoming virgin media box needs moving

I’m looking to move the incoming virgin box prior to getting some or done in that area. I need it moving around a metre on the same wall. Who do I need to call to get this done please? Also what would the cost be?thanks in advance

Ava2513 by Joining in
  • 1 replies
  • 0 kudos

Intermittent WIFI and Connection

Hello, Ive been with Virgin for 2 weeks now. On a 250mb deal. I have the Hub 3. Symptoms - My connection to the hub is intermittent, and often drops out completely. When i am connected, i get wildly different speeds on Wifi, from just a few kbps up t...

MarkCV1 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! Hub 5 and IPv6

Hi All,I have a Hub 5 and i'm trying to connect 2 x Nest Protect smoke\Co2 alarms to the WiFi but it keeps failing. After speaking to Nest support they say it is due to the Hub not doing IPv6, is there any plans to roll this out?How do other Virign H...

jasuk7 by Joining in
  • 14 replies
  • 0 kudos

red light on router constantly

Looks as if I need a new router. On a hub 3.0 with everything working but red light on constantly for last few weeks. Have tried all suggestions in previous posts, including factory reset. Box is in a cool room. Feels warm to touch but not hot. I usu...

alski by Joining in
  • 4 replies
  • 0 kudos

Resolved! Flashing green light on hub 5

My broadband has been down since 10:30 this morning. I’ve been waiting unsuccessfully to speak to someone on chat. Could someone check if there is a problem in my area and when it would be resolved please?

had139 by Joining in
  • 4 replies
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Gone Away Form

I have recently signed up to get broadband in a new property. Due to have the delivery this week, although i have now received an email for a 'Gone Away Form' How do i get this resolved?Unable to speak to anyone over the phone from Virgin

zackland by Joining in
  • 1 replies
  • 0 kudos

Scam Virgin Media calls

Posted on here a few days back about intermittent Internet connection and have just had a call from someone claiming to be virgin saying they need me to open my phone/ipad etc so they can remotely see what's wrong. They hadn't even asked account hold...

Greyn01 by Joining in
  • 4 replies
  • 1 kudos