Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Can’t access Hub 4 settings page
Hello, as I can see many people have this issue, unfortunately I have it too. I can’t access the settings page for the Hub 4. Blank page once I put my password. I tried all the suggested solutions but to no avail. Can someone from Virgin get in touch...
Solid red light on Hub 3.0 for over a month
In the past few weeks my router has had very poor wifi signal, and the download speed on wifi (regardless of location in the house) has been very poor.The router (Hub 3.0) has been showing a solid red light for well over a month, and I've tried numer...
Wifi signal dropping out
Having problems here again in Area 14 BD2 1LJ with wifi, the signal keeps dropping out affecting emails (curer lost and regained then its spasmodic and web cameras fail, they keep blanking out and coming back, I've done a hub reset as it was suggeste...
Internet dropping intermittently multiple times a day.
Have been regular, intermittent dropouts on my Virgin 1Gb/s line (using Hub5 in modem mode). Drops normally last approx 2mins or less. Has been happening for a couple of months or so now. Doesn't look like there are outages according to the Virgin...
Constant Intermittent Internet - 12 months/6 Engineer Visits
Good morning, In the shortest way possible, I've had intermittent Wi-Fi for 12 months now, were talking 20/30/40 dropouts per day. We had 170 drop outs last week. I've spent hours and hours on the phone to Virgin, they've sent out 6 engineers, given ...
New Hub 5 disconnecting and slow speed
Had previously a hub 3 and was getting 360mbps download and have upgraded to 1gb speed an new hub 5. It arrived today and spent several hours with a green flashing light and restarting.Now it's solid white and I'm only getting 1mbps download and cir...
Longer Fibre cable for 5x hub
HiI am a relatively new VM customer and when getting my broadband installed the engineer only had 1 size of cable. He said he would drop a longer cable into me as my Hub is not positioned in the ideal place due to my house layout. Sadly the engineer ...
New Hub 5 Not Working
I've had a new hub 5 sent, had it activated and all that. However it is far from useful, it will connect to the Internet but only for up to a minute or two at a time, and then drop off for about the same amount of time or longer, constantly. We had a...
Resolved! Wireless AP Recommendations
I recently bought a PFsense FW - did the whole modem mode config and everything on the LAN side is great. However, the wifi on the Pfsense is very poor Like 20 Mbps. Since it's never going to get up to the speeds I was getting on the hub 3 I believe ...
Modem mode with hub 5x
So you can enable modem mode here on hub 5xhttp://192.168.0.1/?page=modemmodeBut it don't work but could one other reason why is that you need a TAG VLAN packet? So who up for testing? I guess VM could make it easier to tell us if this is the case?
