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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21456 Views
  • 32 replies
  • 7 kudos

Re: Online Contract Renewal

Same issues here.I've had an exclusive renewal offer by email offering me 'Same package, same price, no hassle'. Pretty clear advertising and nothing in the small print to suggest otherwise. I'm currently an Ultimate Volt customer.Except on closer in...

Resolved! very upset dont know where to turn

After spending 2 hours on the phone yesterday with a query on my current bill, and trying to set up a new contract I was offered 3 different deals, The first call centre operator refused to put me through to retentions, despite asking more times than...

pam-123 by On our wavelength
  • 232 Views
  • 2 replies
  • 0 kudos

Email address still connected to old account.

Hi,I have stopped my Virgin Broadband in September , now reconnected again but can see only my old account on the app and the web page. I am still using same email address as my old account. I can’t make any changes and can see only my old account de...

Manoila by Tuning in
  • 142 Views
  • 3 replies
  • 1 kudos

Contract renewal

Folks, I've had numerous calls onto my mobile from VM.  They only let the phone ring a couple of times and then hang up.I call back on the 08000525306 number and get a message telling me to call back on 150.I call 150 and get told numerous times that...

Contract problems

Hi all. Joined the 11/1/24 and today yes 1/2/24 I have broadband , after numerous messages etc, there is a bill for January and February services , I haven’t had any service , I was told the bill would be wiped it’s still there for £106!!!!!  How do ...

Smash25 by Joining in
  • 115 Views
  • 1 replies
  • 0 kudos

VM scaming me

I am writing to express my extreme dissatisfaction with the ongoing issues I have experienced with my Virgin Media broadband service. Despite assurances of a monthly payment of £37, I have consistently been billed amounts ranging from £51 to £58, whi...

dwx by Joining in
  • 209 Views
  • 2 replies
  • 0 kudos

Regarding Account Number

Hello. The complaint and query relates to the below:  The contract for the 18 months comes to an end on 28th February 2024. Been having quite a lot of problems with getting a better deal before the 18 month contract comes to an end. At the moment we ...