Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsUnable to link accounts I am having the same issue as many people on here with linkng a Virgin Media account. Getting the same message about being linked to a different email address even though I only use one email address...[Solution] to VM linking problem This worked for me. Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Medi...Can’t enter a “valid” email address on sign in When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”. If I use the “Forgot your email address” tool then the ema...Verifying new email Since this change I can’t access my account. Added a new email but it’s sending a verification thing to an account I no longer have access to. Phoned 6 times and IT are always sorting it, but it’s be...Cannot login to Virgin Account still after a week Hi, I’ve been dealing with this issue for over a week now, and it’s clearly related to the new ID merge between Virgin Media and O2. As it stands, I can’t access my Virgin Media account at all, mean...linking virgin media account to virgin media O2 ID account Hi all - hoping posting here can shed some light on this whole process. I am a new customer with virgin media, and have just been sent all the emails through with my contract etc. on the email addres...'/my-virgin-media' site stuck on a loading loop Tried on 3 browsers, private and normal mode, and the official app. I want to switch off child protection but when I try to log in to My Virgin Media account, the site gets stuck on a loading loop fo...E-Billing Can't switch Hello, I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help. The how to guide said; " How to switch t...Why cannot I renew Contract with current package I am currently out of contract. But it seems to be impossible to renew or create a new contract with the same package options I have at present. The online system appears to insist I upgrade somethin...Virgin Media O2 ID - still can’t log into my account 14 days ago I went through the process to register, verify and link my Virgin Media account to the above new Virgin Media O2 ID and completed it all apparently successfully as instructed using a non ...
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