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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 23671 Views
  • 39 replies
  • 7 kudos

Resolved! Final Bill when I'm still with VM

Hi, I have had an absolute nightmare dealing with VM during my moving process.I had a new account set up without even being told whe I moved out as I was told all I need to do is  have the router set up at new address.I had receilved an email for an ...

Joe69420 by Tuning in
  • 865 Views
  • 6 replies
  • 1 kudos

Early Disconnection Fee payment

I am confused by the FAQ answers on the website regarding early disconnection fees when moving homes.We will have to move home before the end of the minimum period of the M125 Fibre broadband-only deal (24 months). We cannot check if the next address...

GedV by Joining in
  • 416 Views
  • 2 replies
  • 0 kudos

New customer errors

Hi all I've just joined VM via telephone, and have noticed on the contract the agent has miss spelt my last name putting it down as Howell instead of Cowell. I was also told that they would send out an engineer the day after my equipment was delivere...

Thinking of moving to Virgin

Been with sky 20+ years.like the look of the virgin mega volt package with the gig broadband. Would like to speak to somebody but when I called (twice) I got through to somebody abroad and I really couldn't understand much of what they were saying an...

Ebilling

I'm really struggling to change to ebilling. I've logged in, gone to the ebilling setting on  help, and it takes me to one off payment. Looked on here and followed the instructions. No where can I see ebilling. Then trying to contact someone, I got a...

Claire54 by Joining in
  • 295 Views
  • 1 replies
  • 0 kudos

Over charged

Hi VM….I signed up to a new contract on the 4th July which came in at £46 a month but the last two bills were for £51.01. I did ring up after the first incorrect bill and after being passed around quite a few times, I was told that there would be a £...

Here we go again

Hi, did not know where to post this so apologies if it's in the wrong place.My contract is coming to an end and I received a text from Virgin Media saying to click on a link to view my extra special renewal price. I clicked on the link which did not ...

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