Forum Discussion

joyceg's avatar
joyceg
Settling in
19 hours ago

Unable to link accounts

I am having the same issue as many people on here with linkng a Virgin Media account. Getting the same message about being linked to a different email address even though I only use one email address and this was the one used to sign up to Virgin Media in the first place. I am now becoming extremely annoyed by this issue as there is no way to view bills etc and I also cannot link my netfix account without having access to the Virgin Media account. This seems to be a problem for many customers but it would seem that virgin media are direct messaging certain customers rather than posting a solution for all customers to see. I have only been set up with Virgin Media for a week now but this extremely poor customer service is making me strongly reconsider remaining with this provider. Very disappointed and hope that this can be resolved ASAP otherwise I think Virgin Media may well lose a lot of customers 😔

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    17 hours ago

    Hi joyceg 

    Welcome to the Community Forums. 

    Sorry to hear you're having issues with linking your accounts. We are working externally and within the Community to find troubleshooting steps which help customers through this process.

    Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?

    Let us know how you get on with these steps, and if you've any further concerns, please let us know.