Resolved! Remittance advice cheque expired
Hi folks,I've got a similar issue and stumbled upon this thread. Would be great if someone could tell me how to get a cheque re-issued please.Thanks,Jeroen
Forum Posts
Contract Renewal Issue
On 11 November I accepted an offer to renew my contract at a lower price than I was currently paying. I was told in the email from VM that my next bill would only reflect the change in part because it happened during the charging period. On 16 Novemb...
Updated Contract now has Netflix with Ads
Hi there - I renewed my contract this week and was told I would have exactly the same contract for a different price, except after putting on Netflix just now, it has updated to Netflix with Ads? I don't want ads and there seems no obvious way to up...
Contact Renewal Email - link not working
HelloIve been recieving emails for the past few weeks from VM saying that my contact is due for renewal soon and to log in to review the renewal offer. Whenever i click on the link it logs me in to the VM website and then shows me this error message...
Resolved! Removing additional accounts on My Virgin Media
Hi, I’ve just re I an email from Virgin Media like this”We’re getting in touch to let you know about the changes we’re making for additional account users who access My Virgin Media. We’ve identified you as being an additional My Virgin Media account...
Contract ended bills continue
My contract ended on 28th November. I returned the equipment on 30th October and received confirmation that they have received it.I have just had a bill for £58 and it clearly states it's for an advanced month from 28th November.I am abroad now and c...
Private Message
I have had a private message to my question saying one of the Virgin team will call me. I don't want to sound rude or ungrateful but how do I know if they are from Virgin. Their profile doesn't say Forum team but 'settling in since Monday?'
Retentions
Is there a number for rentions uk as i received a call a few weeks ago and they did say the would call me back but i have no ref and no call. My contract is up now and when i call the normal line i am not getting anywhere as. I would need to get thi...
Activate 2FA
Hi guys how do I activate 2fa on my virgin account login on PC ? I can see device security options but nowhere can I see any options to configure 2fa. Cheers
Resolved! Ordered an upgrade twice
Hi, not sure if this is the right place for this but I ordered an upgrade for tv, broadband and phone today and I've somehow done it twice and had two different order confirmations and I'm just wondering if this means I'll be charged twice?
