I have the exact same issue. I am a new subscriber and I was trying to create an account for My Virgin Media App. Made the VMO2 ID but had to link them. That's when I found out.
Can someone get back to me?
Thanks
Hi babygeorge
Welcome to the Community Forums.
Sorry to hear you're having issues accessing your online account.
We are working externally and within the Community to find troubleshooting steps which help customers through this process.
Are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?
Let us know how you get on with these steps, and if you've any further concerns, please let us know.
