Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi, can anyone help me, please? I had a Virgin Media email account for years. I, accidentally, updated my Virgin Media account with another email address (a Hotmail one). Now, I cannot access my original Virgin Media email account. What do I do to be...
Hi - I've tried logging into my Virgin (virginmedia.com) email from France with saved email address and password but it tells me either my email address or password are incorrect. I've checked and they are correct. What might be the issue? Thanks
Hello,I'm posting this on behalf of a close family friend I'm trying to help. Last Friday (9th June 2023) they could no longer access their virgin email via the webmail interface.They get a redirect to a forbidden message, and Chrome seems to think i...
i need my password reset as i cant access anything
Hi,I have an old ntlworld email account that I no longer use and would like to delete but I’m no longer with VM so have no way of accessing or deleting it. Can you help?
Folks - Grateful for any advice, unable to send mail (Mail on Mac and iPhone) ntlworld.com email address,Managed to send 2 tests after switching off Bitdefender VPN - but that doesn't help now and never used to cause an issue.Able to send from VM We...
I have been unable to access my emails since Sunday. Phoned VM and told no issue and I can access on web page but not via mail app…. Very poor service! Please help
I suddenly couldn't access my NTLworld email yesterday afternoon, got a message saying login failed and all my attempts to reset haven't worked. I've been using this email as my main account for years and it's really difficult not having access to my...
I cancelled my Virgin Media broadband around 6 months ago, the associated email account is still active. It has recently been compromised and is being targeted by scammers and hackers. I want to shut this email down completely.
As I used to be a virgin media customer I have an old ntlworld email address which appears to have been hacked. I keep receiving emails from virgin media telling me that 1000's of spam emails have been sent from my account and that I should install a...
