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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Delete Redundant Email adresses

Hi,I have several old email accounts which are no longer used however one got hacked recently and appears to be being used by the hacker. I would like to simply have these accounts deleted please - is someone able to contact me to sort t...

blueyonder email hacked, can't login, please help

Hi, my old email account [MOD EDIT: Removed] has been hacked.  I can't log in anymore with the password that has been working for years.  I have imap set up on the Thunderbird client which was successfully logging in and until today.  Recent phishing...

edwinli by Joining in
  • 1 replies
  • 0 kudos

Both my virginmedia mail boxes have stopped working.

Rang the help line explained problem after 30 minutes getting nowhere the matter has been referred up the line for resolution and warned this might take 2 - 5 days!!  Confidence in Virgin is at an all time low I wrote to them 3 months ago with a form...

rodanne by Joining in
  • 6 replies
  • 0 kudos

Resolved! Your Virgin Media Mail account is currently unavailable

For more than four years when I try and log onto emails I see the followingThis is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.If you have an existing Virgin Media Mail account ...

Resolved! Unable to receive or send emails via outlook & virgin webmail

getting the following message Task 'Synchronizing subscribed folders for [MOD EDIT: Personal details].' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for [MOD EDIT: Personal details]. Error: Cannot connect to the server...


Someone has been sending me emails from a Gmail account but I haven't been receiving them. Yesterday he got this message from mail delivery. I assume my virgin media is rejecting the emails. Or is his Gmail account problem.  He isn't sending spam. 

GaryMel by Tuning in
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  • 0 kudos

Resolved! Linking email to the Virgin Media site email

First of all I hope that this post is clear and makes sense!I have my email account on my tablet and access it directly; I don't check the emails on the VM site regularly and there are a large amount of emails there that I've deleted from my 'everyda...

DebJon by On our wavelength
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Resolved! Your Virgin Media Mail account is currently unavailable

I'm aware there were issues yesterday and I was unable to access my emails for several hours.I am now getting new emails, but all emails from my inbox (i.e. not in a folder) between yesterday and August 2023 have vanished....Help

cad1 by Tuning in
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  • 0 kudos

No access to emails

HelloI'm unable to access my email from the PCIt comes up with -Connection errorThe service is not available right nowBut I can access via my phone!Have no other issues, browsing the internet is okBut earlier today the email page came up but seems to...