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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Re: Changing Email Password on ntlworld

I am not able to change my password like have alwayds done before, get this message popping up is clich forgot password.You can’t reset your password online right now, as you don’t have additional details set up on your account.Yesterday I did WhatsA...

maccafan by On our wavelength
  • 8 replies
  • 1 kudos

Resolved! Updating the Password of an External Email Account

I have a primary email account,  now part of the Virgin Media email world, managed via the VM Account.The VM Account additionally has three External Email Accounts associated with it, one of which (together with the primary account) is u...

Paul-FRK by Joining in
  • 3 replies
  • 0 kudos

Can not change password on secondary emails

this has been ongoing for over 3 weeks. Cannot change the SMTP password on my secondary emails. Was talking to someone on virgin webchat last night for an hour, a chap called Sanjay took me through the process and said he'd changed all the passwords ...

Resolved! ntl email address appears to have disappeared overnight

hello,overnight my husband's emails have disappeared from webmail and I notice there is a small exclammation mark in a warning triangle against his email address in webmail. We are more concerned than usual about this as he is awaiting correspondence...

scarletp by Superfast
  • 2 replies
  • 0 kudos

Email sign-on outlook app

Okay, this might take a while!Using outlook on my android device, a message told me to sign in. After several attempts at different known passwords, I logged into the VM website and got into my mail there. I used the manage password process to create...

How do I contact VirginMedia??

I've had a recurring problem with email since the recent screw-up. My primary email address is working, several others are not working and there seems to be no emails in the folders (though I can't really access them since they're non-functional).I m...

k10 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! changing email contact adress

I'm trying to change my contact email address, and it ways we've sent you an email to verify. By the time it comes through, it says it's timed out (even though I pressed verify within one minute) Can anyone help me please?

lthlth by On our wavelength
  • 5 replies
  • 0 kudos

Resolved! Deleting a blueyonder email address

Because I use a virginmedia email address these days I'd like to delete my original blueyonder address, which occasionally still receives email.Could someone from the VM team help please? 

SW20 by On our wavelength
  • 1 replies
  • 0 kudos

Re: Lost access to linked email account

The last time I was a broadband customer with you was more than a year ago.  However I have an '' email account which is linked with my mum's email account and she has ongoing broadband with virgin.  The account that I cannot access is a ...