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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 72 kudos

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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Resolved! OLd NTL email account Hacked

Hi there.I have an old NTLworld email address that i no longer use but have just realised i still had it connected to old accounts.Two weeks ago my son was locked out of his xbox account and has lost all of his paid for games and progress due to a se...

Virgin mail forbidden error

I have the forbidden error when accessing my virgins email on both my laptop and mobile. I have changed my password to a completely new one an, rebooted and done a virus scan on both devices but still have the forbidden error. Can you help me please....

nheeler by Joining in
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Resolved! How to delete secondary email address

I’ve searched on here and none of the suggested options on here are available in either my email account or my wife’s who is the account holder. Suggestions like go to “your Profile” etc don’t even appear. Does anyone on here know how to do it?

Unable to sync email to iPhone

Hi,I can’t sync my emails to iPhone? I have deleted account, changed password, switched phone off, iPhone is updated - the error message says no password provided, please go to mail account settings and enter password. Help!

OLS40 by Joining in
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Resolved! Suddenly unable to access the IMAP server through iPhone

Hi.I am moving this question over from Twitter in the hope that someone can help with it, at the suggestion of ^TW.I access email on my iMac and iPhone using the IMAP server. Without warning, I lost access at the weekend. Following the instructions o...

Email Hacked

I have a NTLWORLD email address which I believe to have been hacked and now cannot access any of my emails. I think the password has been changed.Please can anyone help with me retrieving my email and its contents.I phoned Virgin and was told to call...

Resolved! additional account blocked

Hi,I am unable to unblock an additional email account.I contacted customer services over a week ago and was informed that someone would contact me.As yet I have not been contacted.Does anyone know how long this could take? 

Resolved! Unlocking a email account

I need to retrieve a few important emails from my secondary account as the primary was locked yesterday due to a breach wondering which is the best way to have unlocked ?

Email Hacked

Hi, it appears my email account has been hacked. I have tried to re-set my password but it won't let me update even though I have answered the security questions correctly. HELP!

I want my old blueyonder email account deleted

I no longer have a virgin media account and my blueyonder account has been hacked. They are sending me threatening emails, I chatted to VM technical support who said they had unlinked my email from my VM account but I want it deleted. Please help.