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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

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ravenstar68 by Very Insightful Person
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Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
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  • 8 replies
  • 7 kudos

Thousands of e-mails disappeared

Three days ago loads of e-mails have disappeared on one of my VM email addresses.  They are generally only accessed via an iPhone but checked virgin email and same is there too.   Can anyone help please….

Resolved! Remove old blueyonder email account

I have an old blueyonder email account which has been severely hacked and I need to delete it but am unable to login because virginmedia doesn't recognise the account can anyone help me please?

pennyb56 by Joining in
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  • 2 replies
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How to increase email storage limit

I'n nearing the 25GB limit on ntlworld emails. I have had the account for years, but don't want to lose emails. Can the limit be increased?  

Unable to Access Email over VPN -

I have an @ntlworld.com email address and download emails to my laptop using the Pop3 server, and send email using the SMTP server. I also have a VPN provided by Norton. I have been using these together for some time. Starting from yesterday 11th Jun...

UserTom by Joining in
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  • 5 replies
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Resolved! Can't Access Virgin account or email

I can't access my Virgin Account or my e-mail account today.  It was fine yesterday.  Now, today, I put in my e-mail address and password and nothing happens.  No message - nothing!  It just freezes.  I tried refreshing, emptying the cache; still not...

polly43 by Up to speed
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  • 15 replies
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Unable to log into to ntl email

It was fine till yesterday then it asked for my password. I have not changed it recently so shouldn't have been needed. I then went to my virgin media and had to change that password too. I followed links to try to change email password but can't do ...

Blueyonder email hacked, no access

Family members blueyonder looks to be hacked, no access via original password and no way to reset it. Virgin media email says the email is not recognised. Any advice?

Liam_e by Tuning in
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Emails on iPhone unable to send again

I have an old blueyonder email and last week suddenly I was unable to send emails with message which kept asking me to add in password (which had never been changed). After several days without email, then having to set up main virgin account with al...

ntlworld email problem on phone but ok on PC

Hi  I hope someone could help me please.I have 2 NTLworld email addresses but they have stopped working, they are asking for my password but it says its incorrect so I try to reset the password and then it says on both e-mails that they don not exist...