Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Hi there.I have an old NTLworld email address that i no longer use but have just realised i still had it connected to old accounts.Two weeks ago my son was locked out of his xbox account and has lost all of his paid for games and progress due to a se...
I have the forbidden error when accessing my virgins email on both my laptop and mobile. I have changed my password to a completely new one an, rebooted and done a virus scan on both devices but still have the forbidden error. Can you help me please....
I’ve searched on here and none of the suggested options on here are available in either my email account or my wife’s who is the account holder. Suggestions like go to “your Profile” etc don’t even appear. Does anyone on here know how to do it?
Hi,I can’t sync my emails to iPhone? I have deleted account, changed password, switched phone off, iPhone is updated - the error message says no password provided, please go to mail account settings and enter password. Help!
Hi.I am moving this question over from Twitter in the hope that someone can help with it, at the suggestion of ^TW.I access email on my iMac and iPhone using the IMAP server. Without warning, I lost access at the weekend. Following the instructions o...
I have a NTLWORLD email address which I believe to have been hacked and now cannot access any of my emails. I think the password has been changed.Please can anyone help with me retrieving my email and its contents.I phoned Virgin and was told to call...
Hi,I am unable to unblock an additional email account.I contacted customer services over a week ago and was informed that someone would contact me.As yet I have not been contacted.Does anyone know how long this could take?
I need to retrieve a few important emails from my secondary account as the primary was locked yesterday due to a breach wondering which is the best way to have unlocked ?
Hi, it appears my email account has been hacked. I have tried to re-set my password but it won't let me update even though I have answered the security questions correctly. HELP!
I no longer have a virgin media account and my blueyonder account has been hacked. They are sending me threatening emails, I chatted to VM technical support who said they had unlinked my email from my VM account but I want it deleted. Please help.
