POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
I’ve had my hub 3 for quite a few years and recently it’s developed a fault where the Wi-Fi just randomly stops working. I’ve been through the reboot and reset the hub and the problem is still there.So this afternoon I decided to contact Virgin, on t...
How on earth do you register the fact that you're having broadband issues?When in my account, I select service status and it tells me - We can't see any issues affecting - my post code. Select - Still having issues - Test you hub - Looks like there a...
Two weeks ago, I returned home to find that my internet was out. When I checked the router, I found that the power input was broken.I contacted customer service on Friday 15 September and was told I needed to purchase a new router, which I did.I rece...
Have I missed something ?Can no longer log in to the Connect App.
I am at a total loss as where to go next! our VM Services have until recently always been really stable - but since April 2023 and the upload speed upgrade they have been atrocious - constantly down - not a week goes by when there is a broadband or T...
I phoned yesterday with a complaint about my Wifi not working in most of the rooms in my house i.e. it only works well within the same room as the box. I asked how this could be fixed and confirmed I am not willing to pay anymore money, I just want t...
Having had the old white hub since the Dawn of time, email received re new Hub 4.Email states you are entitled if you receive the email, however cannot order said item.Any ideas ?
Just signed up to this service and it's absolutely awful, I use a wired connection to a Blu-ray player and watch Netflix through this. I can't even watch one film without this losing connection what an absolute waste of money
Hi, my Hub3 has solid red light for over a month now. The hub gets quite warm, I chatted to customer service yesterday, (which was no use at all) they said hub was ok.The signal is very weak around the house also.I think I need a new Hub
Starting early August, I have been experiencing an awful lot of daily latency spikes, to the point where sometimes my laptop disconnects while I'm working. Initially, I thought it was a one-time thing, but after it kept happening for a couple weeks, ...
