We are aware of some confusion around the inclusion of Netflix within some of our bundles. The Netflix Standard Plan is now included in the below bundles sold from 21st March 2022 only Biggest TV bundleBiggest TV Volt BundleUltimate Volt Bundle Pleas...
Hello everyone,I had a Virgin Media broadband contract which offered a free Sim Card. I cancelled that contract in July 2023, and the Sim Card was never used.I left the address the broadband contract was associated with.A few months later, O2 started...
Hi just noticed today I’ve been overcharged for volts although I’m a o2 and virgin customer this is free isn’t it?!?! Pretty annoyed that it’s been three months I have been charged!! Isn’t a free benefit?can someone assist?
Question: Does the 'free' aspect of the Volt add-on expire? I just noticed the highlighted line on my bill. Does the VOLT speed upgrade come at a cost, that is only credited for a cerain period of time? I never read THAT in any small print.
I activated Voot over a year ago and got double data from o2 almost instantly, my broadband speed has never been increased. I recently changed my package with virgin but it still hasn’t increased.Whenever I try and speak to someone on the online chat...
Hi,Going through the recontract process atmCurrently on the ultimate volt package with £25 O2 simHave been offered a recontract price for the same package.Trying to find out if I need to cancel my current O2 sim (contract is currently above £30 month...
Hi, I'm struggling to get a signal in two areas of my house. I have installed the connect app as advised but there's no option to order the signal booster as described in poor coverage areas... less than 30 MpbsI'm on the Volt Gig1 Full Fibre Broadba...
I am writing on here as unable to make a complaint due to me moving house. Virgin Media seem to think I know longer have an account and unfortunately, when I try to speak to anyone more senior to get a honest answer all I get are more false promises ...
Hi,So as you all know VM customer service for adding volt and upload speed add on for XGS-PON customersSo I spent nearly a week on and off the phone trying to get volt applied as VM kept passing pillar to post.Got that done eventually, after waiting ...
I've been going round in circles for weeks with CS and I'm losing the will. My volt benefits have been active on O2 for weeks and I've waited and waited but still nothing on Virgin! Everything on the website says it will be automatically done in 14 d...
I’ve had a few months now of Volt, and the speed test keeps saying that the speeds are very fast but my phone and tv keep pausing and losing connection completely. It’s so frustrating! Any advice?
