Joined Virgin in September picked the M250 package with mixed TV. WiFi was awful so advised by the installer to upgrade to M350 then we can get a SIM card and have up to 3 pods to boost the wifi, 2 days later I set this all up filled in pac details a...
I hope a Virgin admin can check this for me. The volt was applied 2 weeks ago on the o2 side but not nothing on the Virgin broadband side. My details are the same on both accounts. Thanks
Volt benefits have been applied with o2 but not on the virgin media side. My account still shows that Volt is inactive on my virgin media account.
My husband has joined O2 and the VM account is in my name. My husband is now receiving the Volt benefits for his mobile phone but nothing has been activated on VM side.The website sends me round in circles. How do I resolve this please?
Hi, I have two blackspots in my house where I can at best get 7mb or the WiFi signal drops out. I have carried out all the recommendations on the connect app and on this forum but with no success. Can someone from the VM support team please contact m...
Hi, Please could one of the Virgin admins help? I signed up for Virgin in July and on my O2 account it says it recognises that I have both and Volt is active from their side but nothing on the Virgin side yet. Could somebody kindly help activate it? ...
6 days back, i chose to upgrade my speed to 1Gig from my online account. I got the confirmation email as well, but without any dates of expected completion. Upon contacting VM over the phone and whatsapp chat, all they have to say that i need to wait...
Good morning,I've been with Virgin for my broadband for approx. 24 months now. Originally on an 18 month Black Friday deal which we extended for a further 18 months when it expired 6 months ago. I'm looking at adding an O2 sim to my package which com...
Hi, I'm having the same problem. Been an O2 customer for a long time got Virgin installed 3 weeks ago, O2 volt activated within a few days but nothing on the Virgin Media side yet. Can you please look into it for me? Thanks Mike
HiSeem to be going round in circles getting Volt benefits applied to both my Virgin and my wife's o2 account - they have managed to add it to my o2 despite not asking for it on that account!We have messaged o2 through my wife's account and was told t...
