Wi Fi calling keeps dropping out at server

[organic-uk]

Hi

I am in same boat WIFI calling keeps dropping just got new phone 5 Flip and it was same on my old Samsung S10E.

I moved fro 3 and that was rock solid any advice for me?

[Joseph_B]

Hey @organic-uk,

Sorry to hear you're having some issues here - not the level of service we aim to provide at all. Just so I have a better understanding, is your broadband with us currently? As I want to determine where the issues is - what's the service like when you're using 4G/5G? Also, are you able to check out this link: https://www.virginmedia.com/help/mobile/wifi-and-4g-calling as there is a section that covers if it isn't working. 

Joe

[organic-uk]

Hi

My broadband it with a different provider but it happens in other places where I live and work as well.

[Joseph_B]

Hey @organic-uk,

Thanks for getting back to me, I would advise checking the link I provided, or check that the WIFI connection you have when you lose it is stable. 

Joe

[enlli]

@organic-uk Samsung phones have 2 settings for WiFi Calling. Network Preferred where it will only kick in when the signal drops below a determined level. And WiFi Preferred when it will stay on as long as you have a WiFi signal

[organic-uk]

But when It drops I loos the settings for WiFi Calling and have restart my phone for it to come back. The same in the drop down setting no wifi calling tab.

[David_Bn]

Thanks for your post on our Community Forums @organic-uk.

Sorry to hear of the difficulty you've faced when trying to utilise the Wi-Fi calling function on your handset.

Can you please confirm if you've got a mobile phone service with Virgin Mobile, or has this since been moved over to O2?

Have you possibly spoken to Samsung in relation to this matter?

Kindest regards,

David_Bn

[organic-uk]

This was happing about 2 month ago think I was on Virgin Mobile as they said October when I move in last email.

[David_Bn]

Thanks for coming back to me @organic-uk.

Can you please confirm if you've discussed this with Samsung?

Has the sim card been attempted in an alternative handset, to see if the Wi-Fi calling service performs to the same standard?

Thanks,

David_Bn

[organic-uk]

I have not discussed with Samsung.

This was happing on my old phone the S10E same sim just moved it over to my Flip 5 and same problem on S10E.

Thanks

Dave