Tivo Green Screen of death

[jammanuk2010]

Hi, one of my Tivos has died.

Rather than me spending hours on the phone can someone from VM DM me please and arrange a visit.

thanks!

Dave

[jammanuk2010]

So much for hoping for an easier customer service experience by using the forum 🙂

[Alex_RM]

Hi Dave,

Thanks for posting, and sorry to hear you've had some issues with your TV box.

I've had a look at things from our side, and can see you've been able to get in touch to get things sorted.

If you do still need help with anything please let us know.

Alex_Rm

[jammanuk2010]

No, I managed to get in touch(2 hour wait for reply!), the box started working but failed again shortly after.

Can we get a new box sent out please.

[jammanuk2010]

Have now been waiting for a response online chat for 90 minutes.

Your customer service is terrible.

[Steven_L]

Hey jammanuk2010,

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L